How can I view SnagIt ads and tutorials. Also Jing preview is blocked...plugin blocked

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  • Updated 7 years ago
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I have a MacBook Pro wiht OS X Mountain Lion. I'm pretty amateur with my Mac, to say the least. I need some help viewing the SnagIt ads and tutorials. Also I can't see the previews on my Jing screencast recordings, as the "plugin" is blocked. How do I "unblock" whatever plugin is blocking the "preview" of my recordings? Thanks for any advice.
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Johanna van de Woestijne

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Posted 8 years ago

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Glenn Hoeppner, Employee

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Hi Johanna,

Do you mean that when you visit the tutorials at techsmith.com you're receiving an error message of some sort in your Web browser?

If I'm interpreting that correctly, which browser are you using?

I think I can help you out with this pretty easily, but I need some more details first.

-Glenn
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Lana Renee Puckett

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I have the same issue. Once a screencast is captured, the preview that pops up on my computer says that "blocked plug-in" and I can not see the preview. This did not happen before I updated to Mountain Lion.
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Johanna van de Woestijne

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I still have the "blocked plug-in" problem with Jing, just as you describe, the preview window shows, but in the middle is, "blocked plug-in". I recently switched to both Mountain Lion and Google Chrome. I'm about to give up on this, as I have found NO answers anywhere.

AS to unable to view tutorials, that is maybe something to do with Google Chrome.--Johanna
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Mike Curtis, Employee

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Hello,
The problem described here sounds a little familiar to something I saw the other day. If I remember correctly, there was a new update available for Flash, and once it was updated, the videos played again. Could that be it by any chance?

If not, I know our Tech Support team will help get to the bottom of this. You can open a case with them here: http://techsmith.custhelp.com/app/uti...

Sorry for the inconvenience,
Mike Curtis
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Glenn Hoeppner, Employee

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So I did a little research and it sounds like Google Chrome is trying to use an installed version of Adobe Flash Player, which is bad, because Google Chrome has a built-in copy of Flash Player which is updated automatically with the browser.

I would recommend downloading and running the Flash Uninstaller provided by Adobe. It sounds like you're all on Macs, so here is a link to the Mac Uninstaller page: http://helpx.adobe.com/flash-player/k...

Follow their directions and restart your computer, it doesn't tell you to do this, but in my experience, it can be an important step. If you're using Google Chrome, you should not need to re-install Adobe Flash Player; as I stated earlier, it's included in the browser.

Try viewing our tutorials again and see what happens.

I know it's possible to view our tutorials on a Mac with Google Chrome, because I do it all the time from my Macs at home :)

I hope this does the trick,
Glenn
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Peter Bailey

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Is this some sort of joke? I just "recorded" a short video to send to a vendor I'm having trouble with. I ended the video. Now, I want to "preview" it. Nothing displays! It's just a huge bar at the top of my screen. When I press play, there's activity, but, absolutely nothing of what I wanted to capture? What is this program for ???

I'm trying to use Jing on my Mac.

This reply was created from a merged topic originally titled
What is Jing for?.

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