How is License count affected when reinstall needed

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  • Updated 7 years ago
Mitutoyo America Corporation purchased 5 licenses of Camtasia and Snagit - We have two new reinstall because of pc crashes how can I reset our license count. From reading other responses I'm allowed to just reinstall and use the same license key?
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Mitutoyo

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Posted 8 years ago

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Jess Knott

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I verified this, and yes, that should work just fine!
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Glenn Hoeppner, Employee

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Hi Mitutoyo,

If you're moving the software/users onto a new computer, you can use the same license keys.

-Glenn
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terryntpa

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I HAD TO REINSTALL SNAGIT DUE TO HARD DRIVE CRASH. MY LICENSE KEY ISN'T ACCEPTED?   WHAT IS WRONG?
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Glenn Hoeppner, Employee

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Hi Terryntpa,

When you download the Snagit trial from TechSmith.com you're getting the latest version of the software (currently 11.x).  If your license key is from an older release (10.x, 9.x, etc.) the key won't work. If you can find your receipt, it should tell you which version you purchased, or if you already know, you can download the older versions from this page:
http://www.techsmith.com/download/oldversions.asp

If this still isn't helpful, please use our Tech Support site at http://support.techsmith.com

-Glenn

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