How to set default printer?

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  • Updated 5 years ago
I just loaded SnagIt v11 and can't seem to set the default printer. The program wants to go to my fax machine. v9 had a specific button for that action. Thanks!
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Ernie Hayden

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Posted 7 years ago

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Glenn Hoeppner, Employee

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Hi Ernie,

You could be running into a known issue, check out this support article and see if it helps at all:

http://techsmith.custhelp.com/app/ans...

-Glenn
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carl

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I am having the same problem.  I am unable to change the default printer from my HP Fax to My HP Printer. (I have to manually select the printer vs fax each print session). Is there a solution yet?
Thank You
(Edited)
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Glenn Hoeppner, Employee

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Sorry Carl,

No update.

I noticed the link I posted before no longer works (we switched support sites a few months ago). Here is a link to the same information on our current site:
https://support.techsmith.com/entries/22887343-Snagit-Unable-to-save-printer-settings-The-selected-p...

-Glenn
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cmart63

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Thank you Glenn.  I hope this issue gets resolved soon.
Carl
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cmart63

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HI Glenn -Will you folks be sending out an email or notice when the problem is resolved?  If there is some kind of work around now, I would gladly install.  Or, is there a way to remove my fax option from my computer -I don't use anyway?

Thanks again,

Carl



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cmart63

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It appears now that Techsmith has resolved the printer-default problem.  Thank You!

Problem Background:

  Snag-it was continuously selecting my "HP-Fax" as my default printer.  As such, I would have to manually change the printer selection to HP Printer (vs fax) each time that I selected "print".  This became a very frustrating issue for me since I routinely use Snag-It much of the computer day.

Now, thanks to the TechSmith bug fix, I am allowed to just press enter to print and that will select my "Windows Default Printer". 

Guess this is one of things that should never had occurred in the first place, but if use SnagIt as much as I do, you are darn sure happy when the developers respond.

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Sman

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How do I obtain a copy of the fix?  I am on 11.4.3 (280)
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cmart63

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=== Snagit 12.3.1.2879 [enu] Diagnostics ===
System Information:
Virtualization: None
Windows 6.1 Build 7601 Service Pack 1

File Information:
Snagit32.exe Version: 12.3.1.2879 Size: 7426880 Date: 3/5/2015 3:11 PM
SnagitEditor.exe Version: 12.3.1.2879 Size: 8601408 Date: 3/5/2015 3:11 PM
SnagitPI.exe Version: 12.0.14022.1 Size: 114008 Date: 4/16/2014 6:10 PM
SnagitPI64.exe Version: 12.0.14022.1 Size: 132952 Date: 4/16/2014 6:10 PM
SnagPriv.exe Version: 12.3.1.2879 Size: 151872 Date: 3/5/2015 3:11 PM



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Sman

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All these are all for version 12. Many of us are on version 11, 64 bit which I understand TechSmith still supports. 
This does not resolve the problem but points out the problem has existed for a long time.  The latest update on this was in January.
As an IT project manager I have to ask the status of progress on this.  If it has not been resolved in several months, is anyone actually working on the problem.
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Digithead

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I opened a ticket on this issue (I have Version 11.4.3, Build 280) and tech support worked with me for a week trying to resolve with NO SOLUTION. They even had me install version 12 and it did not resolve my issue. After all the things we tried, I still have the problem and was told "I am really sorry that I do not have a solution for this problem for you".

Just to be clear, my problem is that Snagit doesn't remember the last printer used (from Techsmith): "it is not possible to set a default printer for the Snagit Editor. However, like I said, the behavior we expect is that it will use the last printer that was selected. Obviously that is not happening for you, but that is the problem we are having trouble reproducing. "
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cmart63

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Now, what about Snag-It for the Ipad?



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Pete Herman

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This is still a problem for me in version 11.4.0 (Build 176).  Is there a more recent version?
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Pete Herman

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11.4.3 (280) I just tried a quick print to default printer, and it correctly went to my windows default printer.  Hoping it's resolved for me.  Thank you.
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Digithead

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This is still a problem in version 11.4.3 (Build 280)!
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Wally Dutkowski

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This is still a problem after 11 months for a known issue. This is not the kind of service we got from TechSmith when I first purchased this program back in the last decade!!@
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Digithead

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This is still a problem!!!!!!!!!!
 
Version 11.4.3 (Build 280)!
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Glenn Hoeppner, Employee

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Hi everyone,

I just wanted to take a moment to post an update for this issue.

I followed up with a few people around the office. The Snagit developers took some time trying to figure out this issue and they were unable to reproduce it. The problem is that if we can't reproduce the issue, it's nearly impossible to determine where this is going wrong.

So, if you encounter this problem and if you haven't already, please open a ticket at https://support.techsmith.com. The more people that report the issue the more likely it is we can find the common factor across your machines that results in this issue.

-Glenn
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Digithead

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I just submitted tech support ID 135103 "Keep a printer as Default in Editor".

This problem is very repeatable. I attached screen shots of the issue.

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Sman

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The outward signs seem to indicate that Snagit wants us to move to next release (at a cost) rather than fix this on an older release.
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cmart63

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Hi Glenn and others.

I had this same problem a few months.  Thankfully, I did an update to my snag-it software and it almost worked.  I then removed snag-it and re-installed and now it works fine.  No more defaulting to fax as my printer.

I am currently using snag-it 12.2.2 (build 2017 -Oct 2014)

Carl


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