How we're combating spam in the community

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  • Updated 6 years ago
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Hi community members-

Some of you may have noticed an increased number of spam posts hitting the TechSmith community. The platform we use to power our community, Get Satisfaction, has been targeted by spammers over the past couple of weeks. We have been keeping in close contact with Get Satisfaction to make sure they understand the negative impact this has on our community and staff and stay up to date on their progress in dealing with the problem. They are working to improve their spam prevention measures and we are banning spammers and removing their posts as quickly as possible. Removal time is running anywhere from a few minutes to a few hours, depending on time of day. Fortunately, there are good tools built into the platform for this, so it's not costing us a lot of time.

Probably the most annoying part of all this for community members are the email notifications you get when a spammer posts to a thread or category you follow. If you are getting a lot of these, you may want to consider setting up a rule in your email client to route Get Satisfaction notifications into a subfolder for now. (Instructions for Microsoft Outlook and Gmail; you can filter by from: noreply.getsatisfaction@getsatisfacti....) Or temporarily unsubscribe to notifications by visiting your profile page, clicking the "Email & Notifications" link at the top, and changing your settings:

 

I know you hate spam as much as we do and I apologize for the distraction and annoyance. We are hopeful that this will be behind us soon!


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Daniel Foster, Snagit strategy lead

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  • Thankful that it's not normally like this

Posted 6 years ago

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Rick Stone

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Thanks Daniel - Y'all are doing a great job!

While I hate SPAM of this type with as much a purple passion as others, it's fascinating to me because it *HAS* to work on some level. If it didn't, folks would stop doing it. no?

Cheers... Rick :)
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Daniel Foster, Snagit strategy lead

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Thanks for your support, Rick. We are fortunate to have great staff who will jump in to kill spam even on weekends or evenings. 

It is a bit of a puzzle why spammers think it's a good idea. I suspect it's just an old-school SEO attempt to post backlinks and boost their Google juice...but, honestly, Google is wise to dumb tactics like that and Get Satisfaction puts a "nofollow" on every outbound link. But some of them are definitely making a ton of money; this story is pretty long but an absolutely fascinating read.
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Manny Carvalho, Champion

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An interesting read Daniel.  If one is dishonest, preying on the human nature desire to get a good deal is easy.  It really is amazing how people so easily give up their credit card number to such simple scams.  Let's face it nobody can protect stupid Be it on the internet or otherwise.  This stuff has been around for centuries and not likely to go away.  The internet just makes it easier to access more people.
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Cláudio Marques

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Thanks for the update David, this spam is really annoying with the email notifications!!!

We need to be patience, hope they find a cure, quickly! :)

Regards,
Cláudio
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Rick Stone

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Hey Daniel, (or anyone watching at Techsmith)

Not sure if this one will be flagged, but saw a reply to a thread I was in that contains mystery meat.

https://feedback.techsmith.com/techsmith/topics/customize_resolution_and_screen_capture_with_snagit_...



Thanks... Rick :)

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Daniel Foster, Snagit strategy lead

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Slew the spamalope...thanks, Rick! 
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kayakman, Champion

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there were over 60 new SPAM post this AM; almost all had the string ...91... in them; I did a search for "91", retrieved 71 records; 2 were good threads but did not include ..91.. anywhere as far as I could tell [bad pull?]; the balance were all SPAM 
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GregB

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So, how's it working out?  Not so good.  The SPAM keeps on coming.  It's really getting annoying.  People could be disengaging from the site because of this, which is not good for the community.
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Manny Carvalho, Champion

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It really isn't working out well at all.  I had to finally unsubscribe to new email notifications because they just keep on coming.

They are, however, doing a good job of getting rid of the spam after they get posted.  Unfortunately there doesn't seem to be a good mechanism to stop them from posting to begin with.
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Daniel Foster, Snagit strategy lead

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Hi there - I agree that the spam is very annoying. And, yes, it is a threat to engagement. It's actually hitting community sites all across the Internet, not just Get Satisfaction. We talked with the crew at Get Satisfaction yesterday and they are working on additional defenses. The spammers are humans, not bots, so this is a weird kind of warfare.

We'll keep doing our best to delete and ban as quickly as we can. 

For now, if you need to turn off email notifications entirely, that is your best protection from seeing any of the spam. Instructions for that are posted above.
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Rick Stone

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Awww where is everyone's sense of humor? ;)

It's fun waking to find all the "red light district" posts. And it's pretty simple to just select them and tap the delete key.

Thankfully TechSmith is doing a marvelous job of dispensing with them on the actual site. And I have to agree that it's rampant everywhere. My wife runs a blog and each day she accumulates about 100 cute little envelopes chock full of mystery meat!

Happy Thursday all... Rick :)
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Joe Morgan

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I don't know what I'm doing right? Because that would be nothing that I'm aware of.
I can't imagine what everyone else may or may be not doing.
But somehow I have never received any Spam in my e-mail. I just report what I find in this forum.
I don't know if that means anything or not. I can only hope I didn't just sink my good luck. 
Regards,Joe
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Rick Stone

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Joe, do you subscribe to posts from this forum via email? Or do you just go look at the web page? If you just go look at the web page, that's why.

If you subscribe via email. it's entirely possible that your email client, antivirus/antimalware/other product is filtering these for you. And it's even possible that your ISP is pre-filtering before your email even has a chance to see it.

Cheers... Rick :)
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Joe Morgan

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Yeah, I subscribe through e-mail. I use Yahoo e-mail.
McAffee Internet security. Everything is at the default settings.
My ISP is a small New England company
So for whatever the reason, I seem to be lucky.
So maybe I should just cross my fingers.
Regards, Joe
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Stephen Lee

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Hey all - I'm on the team at Get Satisfaction that's been working on the spam problem. I just wanted to pop in here and let you know that we're very aware of the issue (I'm also subscribed to all new topic emails from TechSmith), have been in close contact with the TechSmith team and and are continuing to build out anti-spam features.

I can't be specific because we have evidence that the spammers watch conversations like this one (and similar ones in our community), but we still have a number of anti-spam features to roll out over the next few weeks (and beyond). 

In the meantime, the TechSmith team has been doing a great job of cleaning up spam soon after it's posted, and users like Joe have also been great about reporting new spammer accounts to us to clean up, so thank you all for that - we really appreciate it! 

I'm sorry for the frustration this has caused - just know that we feel it too and are working hard on fixing it :)

Steve
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Tony

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How do we combat Techsmiths self important delusions of grandeur.  Installing snagit changes my workspace by forcing the one click window on, it changes my default printer.  If you want to combat something, combat your own invasion of your customers space.  I want to use your product, not have it take over my computer!!!
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Daniel Foster, Snagit strategy lead

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This reply is not relevant to the topic it's posted on. Please reference the new topic here: Unhappy with new version of Snagit

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