Huge Black Arrow

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  • Question
  • Updated 2 years ago
Whenever I try to screencap an image, a huge black arrow appears on the screen, which shows up whenever I actually take the screencap. See here http://www.screencast.com/t/jI6bKSn4rr . How do I remove that arrow from showing up?
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noodle24

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Posted 2 years ago

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Robert R., Online Community Admin

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Hello Noodle24;

This often happens when running an incompatible version of Snagit or Jing on Mac OS X Sierra; would you happen to to be running Sierra? We have yet to update Jing to be compatible / supported on Sierra.

-Robert
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noodle24

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Yes, Sierra using SnagIt. Are you planning on fixing this soon? Developers have had access to Sierra for quite some time. Makes me very leery of paying for a license.