Whenever I try to screencap an image, a huge black arrow appears on the screen, which shows up whenever I actually take the screencap. See here http://www.screencast.com/t/jI6bKSn4rr . How do I remove that arrow from showing up?
This often happens when running an incompatible version of Snagit or Jing on Mac OS X Sierra; would you happen to to be running Sierra? We have yet to update Jing to be compatible / supported on Sierra.