Huge slowdown from Windows Camtasia 9 to 2019. Any ideas?

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I'm having the same slowdown issues I had with 2018 and now with 2019. These are so severe they keep me from using either version. I've tried turning off hardware acceleration (1080 GTX) and have a pretty fast computer with plenty of RAM and SSD space.

I worked through tech support, and while they confirmed the lengthy ripple edit times, they don't know why it is happening.

I tend to do rather short videos (<15 min) but they have quite a few ripple deletes. Sometimes it can take upwards of 10 seconds for a single ripple delete in 2019-- the same thing happens in V9 instantly.

Even with an ultra short video (<5 min), I still can get significant slowdowns with even a couple ripple deletes. 

Is anyone else experiencing this? FWIW, the launch time has tripled as well. Seems like Techsmith is going in the wrong direction...

Here is a video describing the issue. If anyone has any ideas, please let me know. If this doesn't get resolved, I'll have to eventually find another workable solution. Thanks in advance for any help.


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CHIPP WALTERS

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Posted 1 month ago

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dmey503

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I wish Camtasia had an option like in After Effects where you can reduce the output quality to 50, 33, or 25 percent. My main work computer is a beast with a Ryzen 3900x (24 threads!), 32 gb ddr4, a PCI-E NVMe SSD, and a radeon RX 5700 XT video card. Eventually, even with a system like mine, it's going to lag. It makes sense considering exactly how much I'm asking my computer to do, since I usually have Camtasia, AE, Photoshop and Illustrator all open at once lol

What type of processor do you have? I found that makes the biggest difference along with RAM (going from 16 to 32 gb was one of my best ideas haha). I can render something on my Ryzen 3900x about 20 times faster than on my i7 laptop. I'm certain it greatly speeds up the real-time renders when editing. 

One thing I have noticed is that I get major lag when I start stacking video clips on my timeline. That's when it would be great to toggle the real-time preview quality or turn it off all together. 

Idea: Camtasia should have an assembly or edit mode where it turns off all previews and simply lets you set up your timeline... 


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CHIPP WALTERS

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I have an i7 6700, which is plenty fast for Camtasia 9. Perhaps you're missing the point here-- I'm saying Camtasia 2019 is considerably SLOWER than Camtasia 9.
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Ed Covney

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Chipp - I noticed when I started 2019, a lot of network activity started immediately after I started Camtasia 2019. I recorded it with Camtasia 9 here: https://www.screencast.com/t/tWj8zSMxt
I noticed I had an "Allow Camtasia to send usage data" check and wonder if there's any other preferences that allows Camtasia to go off elsewhere. And if it is N/W related, it may explain why some users don't see the problem and others do?
(Edited)
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CHIPP WALTERS

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Ed, That would make sense for why it takes so much longer to load. It still doesn't explain why the ripple edits take so long. 

It bothers me when folks keep adding features in order to UP SELL to the next version, and in the meantime they end up creating bloatware that eventually slows down and stops working. I hope this isn't the case here.
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Ed Covney

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" . .  It still doesn't explain why the ripple edits take so long. ", unless code to check home is in there? You can check that easily if you open Task Manager, Performance tab, then dbl-click on the CPU box, then open Camtasia and repeat those ripple edits while watching what resources are causing you a problem. Dbl-click the CPU box again to return to TaskMan.


(Edited)
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Ed Covney

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"It bothers me when folks keep adding features in order to UP SELL to the next version". That shouldn't matter. Modern compilers are "Object Oriented", which means a new feature gets a new button to push, it's not altering previous code in any manner. On the other hand, I've lost almost all respect for the way TS develops half working software!
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kayakman, Champion

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I have a modest i5 laptop and I don't notice those delays when doing cuts

could you share the project so others could try to reproduce the issue?

maybe upload the zip to screencast.com and share the link?
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CHIPP WALTERS

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Ed, I'd be shocked if Camtasia would be sending out information to the internet everytime a role edit is invoked.

There is little doubt that Camtasia has slowed down. Just time how long it takes to launch vs older versions. Whether it's a complier issue or just some more programming checks/loads, it really doesn't matter to the user-- they still have to wait.

Kayakman- The file is almost 2Gb in size. I'll gladly share it when I return home.
(Edited)
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Joe Morgan

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I'd be interested to try the project as well.
Camtasia 9,2018 and 2019 launch in the same amount of time on my computer. Between 7 and 8 seconds to get the UI.
Then an additional 3 or 4 before annotation thumbnails are populated.

I haven't experienced the ripple edit issue.However, I've seen this reported by a few forum members.
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Ed Covney

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Chipp -
"Ed, I'd be shocked if Camtasia would be sending out information to the internet everytime a role edit is invoked."  Me too.
But something is taking too much time, right?  Does Camtasia allow for "undoing" edits? Which means they're making a back-up or partial back-up of a 2GB file. I wish you'd look at the tools windows provides!

(Edited)
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CHIPP WALTERS

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Joe- interesting launch times. I have no idea why such a disparity, unless they're some sort of internet check as Ed says, and yours is turned off our prevented in some way.

Ed- contemporary UNDO schemes do not backup such large files. Instead they save pointers to previous states, both saved in memory. Processing an UNDO may in fact use source files if necessary.
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Well, I don't let them collect usage data. I keep that unchecked.
Nor will I let the program search for updates.

I enabled both of those features. Re-launched the program and nothing has changed. Same  boot time.

I don't block Camtasia through a firewall or anything like that.
I live in the country. By today's standards, I have a relatively slow internet connection. 
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Joe Morgan

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Heres my current specs for contrast.

Dell Computer SPECS.    

XPS 8700

Windows 10, 64-bit, English EA - -

 4th Generation Intel Core i7-4770 processor 3.40 GHz (8M Cache, up to 3.9 GHz)

32GB RAM Dual Channel DDR3 1600MHz - 4 DIMMs EA - -

NVIDIA GeForce GTX 660 1.5GB GDDR5 EA - -    Supporting   4 Displays

Samsung 860 EVO V-NAND 1TB SSD SATA 6Gb/s           3 EACH

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CHIPP WALTERS

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For anyone interested in trying this out-- here's a V9 version in which ripple delete works great, but when converted to V2019 it slows way way down.

https://filedn.com/lLMW4jXsJqxXkRYjd1UCoKL/aaTrash/tech_v9_Remeshers.zip
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kayakman, Champion

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thanks for the project

I'm not seeing the issue 9 vs 2019

Ripple Delete Issue Camtasia 9 vs Camtasia 2019 2019-11-07
https://www.screencast.com/t/1Y1TioxHi

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Joe Morgan

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I'm headed into town this morning. I recorded the entire process on my computer.


I have some thoughts on the subject.Will post them later, I'm in a hurry at the moment.
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paulwilliamengle

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Super helpful to see a breakdown like this. 
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CHIPP WALTERS

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Kayakman and Joe, thanks very much for your help in this. Much appreciated. It appears neither of you are seeing the problems I am.
Here are a couple more vids I've sent to tech support:

https://youtu.be/3dAnl-w4m-8
and
https://youtu.be/ImwKapDNkEs

I want to dive into this a bit deeper. FWIW, I have two different Nvidia cards: GTX 1080 and GTX 980 Ti
I wonder if there is an issue (or conflict) with two cards and Camtasia? Are any of you using 2 cards?

Some notes:
  • It appears to get worse, the MORE you edit and the MORE you playback the video which is being edited.
  • This continues even though Camtasia is quit and restarted-- so I expect there are some system resources affecting it.
  • FWIW, I do use Camtasia 9 to capture this, but the results are the exact same when I'm not recording.
  • I also have a couple of virtual drives hooked up: Dropbox, Google Drive and pCloud. I have tried turning all of them off,  but it doesn't seem to do anything to help. There are no other "network drives."
  • I am running the scratch disk on an external USB 3 SSD. Though I also had the same problem when I used the default internal SSD.
  • I have run in both software and hardware acceleration mode with no difference.
  • I have turned off "enable auto stitching" with no performance gain-- in fact it may have been a bit slower.
  • I set autosave to every 8 minutes.
  • FWIW, I frequently use Blender (also using massive video resources) with Camtasia 2019, but also see the slowdown from a fresh Windows restart and no Blender.

Also, I heard back from tech support, and the delay in startup is due to the expansion of Library resources (I'm using the default installed set).

I'll keep looking...

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kayakman, Champion

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in my experience, the time-to-cut is a function of timeline objects; although your media files are large, your project is fairly simple

I work with projects that have thousands of objects on the timeline; cutting out sections in these projects can take a noticeable amount of time

you could try this ...

produce to MP4 and use that MP4 to start a new project, and continue editing; editor performance should be noticeably improved, as the project will be greatly simplified
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Ed Covney

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"FWIW, I have two different Nvidia cards: GTX 1080 and GTX 980 Ti  I wonder if there is an issue (or conflict) with two cards and Camtasia? Are any of you using 2 cards?"

YES, there is a conflict,  with each other andt with everything that uses PCI lanes: CPU, Ram, Sata Ports,  I'm surprised you haven't had other problems. Can you remove the 1080, I think the 980 Ti is 10 or 12% faster.

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CHIPP WALTERS

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@kayakman
If I had to use that workflow, I'd switch to another solution. Cam 9 performs these same edits instantly. 

@Ed
Nvidia cards are built so that you can put multiple cards in a single system. They are used for many GPU processor intensive applications-- notably 3D rendering (which is what I use them for). FWIW, the 1080 is much more powerful than the 980 Ti.
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Ed Covney

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I stand corrected, yes the 1080 is faster, but mixing cards, 980 has DDR4, the 1080 DDR5 - it's like wearing boots over your running shoes. It'll take you what 2 minutes to remove the 980 and re-try your edits. (with hardware acceleration turned back on). You might want to contact nVidia about strapping two dissimilar cards together.
(Edited)
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CHIPP WALTERS

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FWIW, here's another pass at trying to figure stuff out:

https://youtu.be/bFkQhJRcFj4
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Ed Covney

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OK, remove the 980 - please! Then retry. In your video, you fail to show what the GPUs are doing. Also try again first w/o then with h/w accel.
(Edited)
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CHIPP WALTERS

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Ed. I did unhook everything, remove the card and the problem is still there....

Now back to adding the card back in so I can use it for 3D rendering. 
(Edited)
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CHIPP WALTERS

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Nvidia says there's no problem with using the two different cards.
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Joe Morgan

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Well Chipp

to state the obvious. Keep working with tech support to see if they can resolve the issue. If Camtasia 9 Satisfies your needs, keep using it, abandon the newer versions.Until the problems resolved "If Ever"?

With regards to Nvidia graphics cards. I utilize one graphics card. A Nvidia GeForce GTX 660. It’s modest in comparison to both of the cards you are running. The fact that blender can utilizing both of your graphics cards. Indicates there’s nothing wrong with your configuration. I looked up the specifications for a 980 TI at Nvidia’s website. The specifications indicate it has GDDR5 RAM. My computer is almost 6 years old. My older  card runs GDDR5 memory.  That being said. Your i7 – 6700 processor wasn’t released until late 2015. Suggesting your computer is newer than mine. Which would also indicate your graphics card must be running GDDR5.

I’ll try to make this long story short. If I enable my graphics card in Camtasia 2018. Nvidia Shadowplay recordings, my Nikon’s DSLR footage and several other sources of media. Appear washed out when placed on the timeline. They render this way as well. So it’s not like you can just overlook the problem. The only solution is to disable the graphics card in these situations. It took TechSmith several months after Camtasia 2019’s release to find and correct 2018’s   problem. {:>(

They never fixed 2018. To their credit. Those running Camtasia 2018,and can show their having this issue. can receive a free upgrade to version 2019.

The images below are just one of several I've sent to tech support. Dating back as far as when Camtasia 2018 was still in its beta stage. .trec recordings were never affected by this.

The number of people running Nvidia’s graphics cards?Must total in the hundreds of millions? The reason for the long delay in correcting the problem? They could not re-create the problem on TechSmith's end. However, this problem is so widespread. There’s a long-standing support article addressing the issue. https://support.techsmith.com/hc/en-us/articles/360005120411-Camtasia-Windows-Video-Is-Washed-out-on-Canvas

A lot of people were reporting this problem the moment Camtasia 2018 was released. How it could take them almost a year to re-create the problem? Escapes my comprehension.



Another example.

So finally, with that issue corrected. They managed to create an entirely new bug. It still persists to this day. I watched your most recent video and it doesn't seem to be the case on your machine.

However,With your project loaded into 2019. With absolutely no editing processes going on. Just the project sitting idle. My graphics card is running as high as 50 percent usage level. And my CPU is loses 10 percent of its resources on average. They have no problem re-creating the issue. And I have been told they have no idea when this glitch might be addressed. This was a few months ago. So essentially my graphics card has been broken for around 2 years now.This bug doesn't affect version 9 or 2018.



For various reasons. Between Camtasia 9, 2018 and 2019. To the best of my knowledge, Camtasia 9 is the only version capable of running my graphics card without issue.

Disabling my graphics card in either version 2018 or version 2019. Alleviates the problems associated with its usage. It also hinders the performance of the program to a limited degree. The fact that you still run into the problem with your cards disabled. Suggest you have your own unique issues deal with.

Frankly, I think the best thing that could happen to TechSmith??? Is that they uproot the company from Central Michigan. Moving it to Silicon Valley. Possibly finding some local talent that can fix the software?

Personally, I’m disgusted with the never ending plagues associated with Nvidia graphics cards. Convoluted workarounds to make the software function. I have several clients that send me partially edited Camtasia projects. I turn their rough drafts if you will, into completed/polished projects. Sending the entire project back to them. They produce the final render themselves. Because I’m cooperating with them. Taking their projects to the next level in a program like Premier Pro is not an option.

I watched your YouTube video. I reopened your project and played portions of the video. Performed ripple deletes. I still couldn’t reproduce your problem.

As far as the problem tends to get worse the more you edit. And the more you playback the video? This is something that has been reported by a lot of people over a lot of years. There’s nothing unusual about this complaint. Myself, I haven’t ran into this since Camtasia 8. Which was a 32 bit program. Creating the main source of the problem.

 

Regarding external hard drives. I have 3 internal SSD’s. I also run two external 7200 RPM disk drives. I can use the external disk drives through USB 3 ports without issue.

I too am using Camtasia’s default library resources. I store very few resources of my own in the library. The reasons for this are plentiful, but I won’t bother getting into them at this time. This is clearly not slowing down how fast Camtasia fires up on my computer. So I don’t understand why they claim this is happening to you?

On the flipside. I think Brooks, the relatively new Camtasia Technical Product Manager. Strikes me as having a better handle on addressing Camtasia’s future. Only time will tell if things work out.

As far as enabling and disabling auto stitching goes? It makes no difference on my end which option I choose.


What can I suggest???

You can ensure that your graphics drivers are all up to date. The easiest solution I found is to install Nvidia’s GeForce Experience to keep track of updates and inform you of when drivers are available. A large percentage of the graphics cards updates. Are designed to make video games run smoother. A major update is usually released about once a month. And installing every update is generally unnecessary. For myself, I just go ahead and update most of the time. Just in case there’s a Windows conflict that is resolved through the update.

 I run a Dell computer and Dell’s support assist software. That aids in keeping my computers drivers and bios up to date. I believe I’ve updated my bios twice. Installing at least a dozen new drivers over the years. In short, the computer itself doesn’t require a lot of updating.

Updating Windows can be a hit or miss situation. Breaking any number of things. This is a difficult situation for programmers to deal with.

 Adobe’s cc 2020 has just been released. I typically install the newest versions in the springtime. Long after they’ve had time to work out the major bugs. Here’s the thing about Adobe, they can iron out 99+ % of their bugs fairly quickly. It’s those that update to quickly, uninstalling the previous versions. That wind up getting caught with their pants down, wishing they hadn’t upgraded so quickly.

I’ll leave it at that and wish you luck.

Regards, Joe
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CHIPP WALTERS

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Hi Joe,

Wow. Thanks for your very thorough comments and analysis. As I mentioned, I removed the GTX 980 Ti and nothing changed. I've updated drivers and really tried everything I can think of without stripping this computer down and reinstalling Windows.

I booted into Safe mode, and the problem was worse-- so that really doesn't tell me anything at all. I disabled all startup apps and services, monitored the different CPU cores, turned ON / OFF software acceleration, etc.. -- all with no success.

Because it works fine in Cam 9, I feel strongly the problem is the code in Cam 2019. I just am not sure of the quality of the development group there at Techsmith. As one who has managed development teams in the past, I know there can be a big difference between one set of devs and another.

If Techsmith really wanted to get to the bottom of this, they should create a 2019 version with logging features which they can send to problem customers-- where the customer can run it, create the log for the problem issue, and send it back to the dev team. That way the devs may have a chance at understanding what's going on.

I went through all of this with Cam 2018 and the support staff when it was released, and ended up just asking for my money back. I assumed incorrectly this issue would be solved a year later-- it's not.

I'm currently trying to see if there are other good options available-- though for some reason this segment of the market is not too mature. Thanks again for your help.

-C
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CHIPP WALTERS

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One more favor.. Can you look at this and let me know?


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Joe Morgan

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No problems here, in the video you removed 6:08:21 to 6:22:07.
I ripple deleted the same segment for consistency.
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kayakman, Champion

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CHIPP WALTERS

regarding your position on "produce and continue editing" ... I fully understand

but it might be worth giving it a try with the project you shared here ... just to see if has any effect

since the earliest days of Camtasia, that workaround has been the go-to solution for resolving such editing problems; it usually resolves them entirely

just a thought ...
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kayakman, Champion

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How Edits Affect Project Complexity And How Production Can Greatly Simplify 2019-11-08
https://www.screencast.com/t/vvm5UBbUhy