I am using TechSmith Relay Recorder. I keep getting the message "The selected camera is being use by another application...."

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  • Updated 10 months ago
I am using TechSmith Relay Recorder. I keep getting the message "The selected camera is being use by another application. To select the camera, please close the other application."

To summarize the issue:
  1. My USB external logitech camera has been working fine with the techsmith relay software. It stopped working (see the picture of the message I get below) after the last Windows update. 
  2. I have checked the task manager to see if other programs are running - they aren't.
  3. I have rebooted the computer several times.
  4. I have tried different USB ports on my computer.
  5. I have deleted the camera driver and reinstalled upon a reboot.
  6. I have tried just about all the suggestions you get when you google the error message.
  7. Unistalled TechSmith Relay - rebooted - Reinstalled - same message
  8. Then just to make sure the camera was working, I did a google hangout and the camera worked fine.
Any thoughts would be appreciated.


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MICHELECARNEY

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Posted 10 months ago

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j.beaubien, Technical Support Specialist

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Hello Michele,

I am sorry to hear about your issue. Do you know specifically which update you did prior to this issue occurring?

I see you also have a HP HD Camera listed as well. Does disconnecting the USB device allow for that HP camera to connect?

It may be best to create a ticket so that we can troubleshoot your issue further. You can create a ticket from the link here.

Make sure to select TechSmith Relay (Hosted) as your product.

Please let me know if you have any questions.

Kind Regards, 
Joe 
Technical Support Specialist 
 
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MICHELECARNEY

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Will do on the ticket. Thanks for the quick response. I don't know what update occurred. And yes, the camera built into the laptop works fine.