I cannot hear the speaker talk on the video. I have the volume turn on, not muted. Please advise...

  • 1
  • Problem
  • Updated 5 years ago
Not sure what details that I can add other than there is not sound while watching the video.
Photo of klee2

klee2

  • 4 Posts
  • 0 Reply Likes

Posted 5 years ago

  • 1
Photo of Jennifer Bedford

Jennifer Bedford, Official Rep

  • 424 Posts
  • 49 Reply Likes
Are you creating the video or just viewing the video?  How are you viewing it?
Photo of klee2

klee2

  • 4 Posts
  • 0 Reply Likes

I am trying to watch a video. I do not have sound at my home computer.

Photo of Jennifer Bedford

Jennifer Bedford, Official Rep

  • 424 Posts
  • 49 Reply Likes
Did you ask the person who created the video to see if they did something different with it?
Photo of Walter Pelowski

Walter Pelowski, Customer Solutions Engineer

  • 226 Posts
  • 19 Reply Likes
Yes, videos created with our software often have audio in them. This will be something where we'll need to see the video in question to determine if it was something with the video or something with your machine.

1. Is it possible that the presenter didn't capture audio for the presentation in some way?
2. I assume other things you listen to have audio?

If you contact our tech support team at http://support.techsmith.com with this information, they can better help you troubleshoot what the issue might be.

Sincerely,
Walter Mitchell Pelowski
Customer Solutions Engineer
http://www.techsmith.com
Photo of klee2

klee2

  • 4 Posts
  • 0 Reply Likes
Other people can hear the speaker just fine. I have other things that I have listened to double check it wasn't something on my end. I really don't know what else to do.
Photo of Walter Pelowski

Walter Pelowski, Customer Solutions Engineer

  • 226 Posts
  • 19 Reply Likes
Klee2,

  Please contact our support team with specifics.  There are a number of things that could cause this but we're going to need more information to figure it out. 

These are some of the things support will probably go through with you.
1. Where is the video?  Do you have a link you can share with us.  We'll want to check to see if the video is using Flash to play it back or HTML5.
2. I'm assuming you're playing it in your browser?  If so, what browser and what version?  Is it up-to-date?
3. There are options in Windows 7 and higher to turn down sound controls for just certain programs.  Are you sure that sound is turned up for the program playing the video?  (In other words, it's not just a single mute.  You could mute your browser but not your iTunes.)  In general, what operating system are you running?
4. Is there a more up-to-date sound driver we could get for you?

  As you can see, there are a number of things we can check.  Since other people can hear it, it's likely nothing wrong with the video, but rather something with your machine or your settings. But until you get on a call with our support team, I'm just spit-balling.  Please give them a call and they can help you out.

Sincerely,
Walter Mitchell Pelowski
Customer Solutions Engineer
http://www.techsmith.com

This conversation is no longer open for comments or replies.