I cannot import my logitech recording into camtasia and cannot work out why

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Hi
I have a logitech c920 and i recorded a video of me from the web cam. When I import it into camtasa to edit it has the audio but it is a static picture of me. I have tried everything but cannot work out why? Can you help

Also second question - I am trying to always record widescreen when using camtasia's screen recording but it always seems to record i in a square shape. I don't want borders on the videos. Do you know how I stop it doing that?

And third question. Having not changed anything tht I am aware off, I just edited a full video and then end result has black lines above and below even when i have a 1920 x 1080 image as the cover.  How can i check why.  See attached image 
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office

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Posted 3 months ago

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Joe Morgan

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If your recording through the Camtasia recorder.
You can achieve widescreen recordings by going through the recorders settings.
1280 x 720 is as high as you can go if you want smooth 30fps recordings.
After that, Camtasia drops the capture rate dramatically. 1920 x 1080 is 5fps.It's almost the same as having a frozen at that rate if you ask me.


I have a C920.
I recorded a 30 second test clip with both Camtasia and with Logitech's Free C920 Webcam  Software.
Both clips imported into Camtasia without a hitch.So I'm not sure why you're having issues?

I don't know if you use Logitech's Software or not? It lets you set the white balance,color, aim the camera and set zoom levels. And clean up camera settings in general. Most carry over into Camtasia.
Even in bad lighting like in this example. It's raining off and on outside, I have only outside light and the light from my monitors hitting me.Judge for yourself.

You want to launch the software and change setting just before using Camtasia.Save the changes and color corrections will apply.

You may need tech support to sort out the other issue?

Regards,Joe
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rg

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I have the same webcam and have no trouble with recording it and playing back.  It records in WMV format, and the color temperature is often incorrect despite my settings (I would advise against trusting "right light" BTW).  If your driver is updated and current, I'm not sure what might be wrong -- sorry I can't offer better help.
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office

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Thank you Joe and rg! 
SO HELPFUL. 

Joe - can you send me the link to the software you mean.  SP

1. I have the purple icon one for Logitech capture which is what i used.  And then "logitech camera settings" as another thing. i wonder if there is something else as I would like to make it a little lighter if i can. I see some basic settings but there may be more esp as rg mentioned "right light" and I didn't see what that is?

2. On the logitech thing - I managed to get there by doing this and wonder if this is the issue:

- When I install it puts it in my c drive (I am on a PC and Windows 10).  I tried it and it worked. But then when I changed the setting to set it do the finished recording and photo to go to my D drive in a folder for it, it stops it working. It looks like I have to use the c drive (which is not ideal as i try and keep that as empty as i can).  So, I got there by keeping it in the C drive. Maybe I have to have there (it goes to Users - Videos) which I never normally use

3. rg - Do you know how I check if my driver is up to date? 

4. Thanks for the tips re sizes.  I have it set to 1280 x 720 on the camtasia editing place. For the images above in Tools - Options - Inputes, Output size, it is at 640 x 360. I have changed to 640 x 480 - could that be the issue?


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Joe Morgan

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I'm not sure I understand your issue?
All my Logitech recordings are set to record to another drive. The recorder is installed on the C-drive.
I used Camtasia to record the short video opened in Camtasia after making camera settings in Logitech.
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rg

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I stand corrected -- I am using an earlier Logitech webcam, not the c920.  The installation (at least with Logitech) always seems to require that you install wherever it wants to be.  The user files are typically stored within your profile and I haven't ever changed them -- although after recording I usually move them out to whatever folder I need at the time.

To check for drivers, the launcher program that opens up the webcam viewer/controller has a Help function which includes a "Check for updates" button.  Unless Logitech changed its traditional approach, you should be able to find the update option either there or within Preferences.  Alternatively, Logitech support online should provide the current driver for your model.

Now -- just in case your controller is the same -- here is an image of the controls for my model.  The Advanced settings for the controller let you mess with the color.

(Edited)
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Joe Morgan

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The newer software uses mp4, much smaller files I imagine.WMV is generally pretty large.For a webcam, mp4 should be good enough in most cases.

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Joe Morgan

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So, I work differently than RG.

I use RightLight and disable Auto white balance.
I keep color intensity a little low, contrast set to neutral"centered". Then adjust white balance so skin tones look right.
Then I adjust color levels to get things looking natural.
Bounce back and forth between the 2 settings a bit to get a good balance.

Heres a link to the software.  https://www.logitechdrivers.com/2018/01/logitech-c920-webcam-software-free.html
Make sure you download the Windows 10 version.