i cant enable download for the system-audio

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  • Updated 7 months ago
on Mac i can not install /enable system-audio components.
Whenever I press the button , nothing happens.
What can i do?
i need help
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admin

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Posted 7 months ago

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Luke Griffioen, Employee

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Hi,

Sorry about this! Do you know what version of Snagit you have, and if you got it from the Mac App Store, or from our website?
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admin

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Hallo,
I bought it today, Snagit 2018 from the website.
thx
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Luke Griffioen, Employee

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Hm, it should have prompted you to run the installer. We'll look into why that's happening, but in the mean time you can download the installer from our website and run that. https://www.techsmith.com/snagit-mac-system-audio.html

Let me know if that works for you.
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admin

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Hi,
sorry, Im verry inexperienced to work with Mac.

I found the following Possible reasons :
  • Physical access to the computer is required to allow the kernel extensions. The Allow button will be disabled if you are remotely accessing the computer.
  • Remote connection is open or was recently open on your computer. We recommend you to restart your computer to restore access to the Allow button.


and i work at home over teamviewer. I can try it direktly only at monday.
I think and hope, that it works next week.
Thank you for your help.
Bye
I tell you more
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admin

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Hi,
The cause is really the remote connection. Today I installed it directly and immediately it works . Many Thanks