I can't open a snag file made in the same version of the editor (snagit version = 2019.1.6 - Windows 10 PRO ver 1909) Can anyone help?

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Peter Pletsier

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  • frustrated because worked a lot of time on images which I can't open to adjsut them.

Posted 2 weeks ago

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David Howell, Employee

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Hi Peter -- as a sanity check, could you see if the file size is zero bytes for some reason? If not, could you share the .snag file, I can take a look at it and try to find out what might be wrong with it. You could share it here or put it on Screencast.com or equivalent.
-dave
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Peter Pletsier

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Hello David,

Thank you for your interest. The file size is bigger than zero bytes. You can download the files with the wetransfer link https://we.tl/t-9Eyy61GG4D
Thanks in advance to look into it. I juste added "no" in all the names as a sign i could not open them in the Snagit Editor.

Greets
Peter
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David Howell, Employee

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Hi Peter,

I tried an internal utility that lets me look at .snag files without using Snagit and it was complaining too. So I opened the files in NOTEPAD (yep, the text editor) and immediately recognized that the internal format of those files is the JPEG File Interchange Format (JFIF). You must have saved those files with "*.jpg" selected in the save dialog but gave them a .snag file extension.

In order to recover them, all you need to do is rename them to have a ".jpg" extension. For example: make: EV1-V7-no.snag become: EV1-V7.jpg and all will be well with those files. Note that these are flattened files, if you drew any annotations like arrows or callouts on them, they won't be separate objects. But it looks like you did not do this.

So, just be careful what your file type is when you save your captures (see the "Save as type:" choices in the Save dialog) and make sure the extension matches that selection.

-dave
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Peter Pletsier

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Thank you very much for your effort. I look into it asap.
Peter