I can't play the swf files made from Jing in my Chrome browser anymore

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  • Updated 4 weeks ago
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I created several videos with Jing for a series of procedures. Since i had a lot, i moved them to AmazonS3 hosting, and linked to that new location. But now, i have an odd issue: they don't play on my Chrome browser anymore.

I have reinstalled Flash player, i have reinstalled Chrome, but whenever i try to play the video, it freezes there, and nothing can get it to start playing.

Not only the videos that i moved can't be played on my computer, even those saved directly to Screencast won't play as illustrated in this video: http://screencast.com/t/q0ojrv843 (hopefully YOU can see it because i can't).

Oddly enough they play fine on a different computer, so i am not sure why this computer suddenly started not playing those videos.

Any help would be greatly appreciated.

Cassel
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cassel

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Posted 2 years ago

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Robert R., Online Community Admin

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Hello Cassel;

The issue could be related to Chrome dropping Flash support (which was announced back in the beginning of 2016 as a slow roll-out, see: http://www.theverge.com/2016/5/15/11679394/chrome-to-block-flash-later-2016 ). You may need to get into the outdated plugins section of Chrome's back-end to try to load Chrome's own flash player (it does not use Adobe's flash player).

Out of curiosity, are you able to play the videos in a different browser on the same machine?

-Robert
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cassel

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To answer your question, they work fine in Firefox and Internet Explorer whether they are hosted on Screencast or AmazonS3.

I'll look at that link you shared. I didn't know that Chrome was dropping Flash support. It might be the culprit!

Thanks
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dsstrainer

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The answer should be "Yes, we here at techsmith are aware that Flash is WAAAY past dead and we will be updating our site to use HTML5 player in the next few days!"
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Robert R., Online Community Admin

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Hi dsstrainer;

One thing to note is that Screencast.com has an HTML5 controller for MP4 files; as Jing records to a Flash file you will be served with a Flash file. If you are looking for mobile-friendly recordings that are wrapped in an HTML5 player on Screencast.com then you will want to look into Snagit or Camtasia.

-Robert
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Cindy Tonkin

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ok, this is weird.
files won't work in chrome. or in firefox, but they work in explorer. 
any clues or tips on how i might fix that?
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Peteris Logins

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Flash is old, my clients can't view the video. With flash, jing will die.

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