I can't unlock Camtasia with my key.

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  • Problem
  • Updated 2 years ago
I have been using the trial version for few days. I've just decided to purchase it today, but when I use the key, it always says "Our activation server is unable to register your copy of Camtasia. You may still use Camtasia throughout your trial period." I want to know how to fix this.
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Bhuri Non

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  • anxious

Posted 2 years ago

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Photo of Joe Morgan

Joe Morgan

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Keep trying, it's probably just a glitch in the system and will clear up within a few hours/or minuets.

If not, you'll need to contact support.

This is a Free Service............... Submit a ticket


Or call, >>>

 Toll Free: 800.517.3001 (U.S. & Canada Only)

8:00 AM to 7:00 PM EST Monday through Friday

Regards, Joe

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Glenn Hoeppner, Employee

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I would open a ticket like Joe suggested. Be sure to include your license key.

If you did not purchase your software key from TechSmith or one of our partners, it's possible that you purchased a counterfeit key and that's the issue. Our support team will be able to let you know for certain.