I can't unlock Camtasia with my key.

  • 1
  • Problem
  • Updated 6 months ago
I have been using the trial version for few days. I've just decided to purchase it today, but when I use the key, it always says "Our activation server is unable to register your copy of Camtasia. You may still use Camtasia throughout your trial period." I want to know how to fix this.
Photo of Bhuri Non

Bhuri Non

  • 1 Post
  • 0 Reply Likes
  • anxious

Posted 6 months ago

  • 1
Photo of Joe Morgan

Joe Morgan

  • 5855 Posts
  • 3054 Reply Likes
Keep trying, it's probably just a glitch in the system and will clear up within a few hours/or minuets.

If not, you'll need to contact support.

This is a Free Service............... Submit a ticket

       https://support.techsmith.com/hc/en-us/requests/new

Or call, >>>

 Toll Free: 800.517.3001 (U.S. & Canada Only)

8:00 AM to 7:00 PM EST Monday through Friday

Regards, Joe

Photo of Glenn Hoeppner

Glenn Hoeppner, Employee

  • 1763 Posts
  • 292 Reply Likes
Hi,

I would open a ticket like Joe suggested. Be sure to include your license key.

If you did not purchase your software key from TechSmith or one of our partners, it's possible that you purchased a counterfeit key and that's the issue. Our support team will be able to let you know for certain.

-Glenn