I don't like how the arrow head has changed.

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The arrow head that's not a straight-edged triangle is way too indented now. I liked how it was in Snagit 2018. When I installed 2019, it changed the arrow head style in 2018 also. So, now I've completely lost the arrow head I like. Can you please bring it back? It would be nice to have some different options for that style of arrow head for those who like the new style and for those who like the old one, like me.

Here's the old style I liked:


Here's the new arrow style I don't like:
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lori

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  • frustrated

Posted 8 months ago

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jasons

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Look over under tool properties after you have selected the arrow tool and you can select different types of heads.

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Kelly Mullins, TechSmith Employee & Helper

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Hi Lori,
I am attempting to replicate your "new" arrow style and I cannot. I have this one, that looks like your preferred style:

Can you try selecting the arrow that is not right, then play with these controls a bit to see if you can get the arrow shape to come back to the way it should be?

I wonder if you are experiencing some kind of glitch??
Try this and let me know.

Kelly
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Rick Stone

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I too was trying to replicate the issue and was seeing the same thing you were!
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lori

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I tried adjusting the settings for the arrow and I still don't get the original style. What's weird is I didn't change anything except for installing 2019. That changed the style. I didn't do it myself. Even yours, Kelly, are not quite the same as my original.

I actually just tested it in my Windows 10 virtual machine and I got the original arrow. I've had other problems with Snagit on my host machine. I think Windows needs to be reset (I haven't done it since I got this laptop more than 3 years ago.). But, I wouldn't think Windows would cause the arrow style to be wrong in Snagit, but I guess you never know. I plan to reset Windows over the holidays. Not the best way to spend the holidays, but I have to do it. Maybe when I reinstall Snagit after the reset, everything will work right again, including the video problem I've had with Snagit. I've been talking with tech support about that.

I'll post my results here after the reset.
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Kelly Mullins, TechSmith Employee & Helper

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Lori,Here's an idea....
Do you have a SNAG file saved that has the arrow you need in it?
I wonder if you open the SNAG file and click  on that arrow, if it will somehow "kick" in? Or, copy and paste it into a new canvas then save it to your Favorites??
Maybe give that a shot.

Kelly
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lori

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I just tried that. When I opened the old file with the original arrow in it, and then selected the arrow, it got converted to the new style I showed in my original post. Luckily, I used a copy of the file.
(Edited)
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Paul

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@lori

I don't use that arrow type normally.  I use the straight across type.  But I thought I'd do a test to see what I would get.  And I get the same narrow version as you.



I'm no designer, but to me that arrow head is disproportionate to the line - far too slender.

I'm using 2019.1.0 on Win 10 Home 64 bit
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Kelly Mullins, TechSmith Employee & Helper

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Hi Paul,
Could you zip up a SNAG file with your arrow in it and send it to me?
k.mullins@techsmith.com
I just want to check this out.

Thanks,Kelly
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lori

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Interesting. So, it's not just me. Thanks for testing that Paul. What's weird is that doesn't happen in Snagit 2019 in my Windows 10 virtual machine. So I'm using it there for now to get the arrow style I want.
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Paul

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Is your VM on the same Windows version as your other PC?  Perhaps there's some subtle OS difference?  
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lori

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Ah. My VM is on the Windows 10 Insider Preview track, so it's ahead of my host machine.
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Paul

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I guess "upgrading" your PC to match the VM is not what you want to do?  Hence why you have the preview on a VM  It would rule out, or in, an OS difference though.

Also, are the VM's graphics drivers up to date, just in case they're implicated?
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Paul

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@Kelly

Done.
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Kelly Mullins, TechSmith Employee & Helper

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Received. Many thanks.
When I opened it, it looked like the arrow I posted above.

Thanks!
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Paul

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@Kelly

As a corporate user, it's possible that you might be on a different windows build to us, if your corporate IT standardises rollouts on a corporate build.

I'm on:



You?
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Kelly Mullins, TechSmith Employee & Helper

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Paul

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I think I would bounce that OS line-up off the developers to see if they can investigate that as a possible cause? 

(BTW, another part of me wonders why a commercial corporation is using an Education licence type?) 
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Rick Stone

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LOL, you are wondering why a TechSmith employee would be running an Educational version of its own software? ;)
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Paul

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No Rick, that's an educational version of WINDOWS.  I mean I'd love to run a cheap educational licence too but at my age I don't make a very plausible student
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Joe Morgan

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Okay lori & Paul,


This is one of those shot in the dark type solutions. That arrowhead style dates back to SnagIt 12 or 13. I used to try to keep SnagIt 12 installed on my computer because I like the glossy style effects that came along with SnagIt 12.
The casualty of keeping SnagIt 12 installed on my computer was this. When newer versions of SnagIt were updated, on several occasions the newer version of SnagIt got installed in my SnagIt 12 folder.
In the image below you will see SnagIt 2018 files installed in my SnagIt 12 folder.
SnagIt 12 is a 32 bit application and SnagIt 2018 is a 64-bit application. So it wasn't even installed in the proper location on the computer.


So just as a shot in the dark. Check your C drive for. ......C:\Program Files (x86)\TechSmith\SnagIt 12/or SnagIt 13.
See if SnagIt 2018 installed in that folder. Look for the EXE icons and the dates associated with them.

When that happened to me it created several problems. I finally gave up on running SnagIt 12 simultaneously with newer versions.

To fix it you have to uninstall SnagIt. But make sure you save your files so you don't lose your captures.

Regards, Joe

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Joe Morgan

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If you have an older SnagIt 12 per SnagIt 13 folder on your computer that was not deleted. It's quite possible that SnagIt 2018 installed to that folder.
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lori

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I only have Snagit 2018 and 2019 installed on both the host machine and in the VM.
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Joe Morgan

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Oh well,  like I said it was just a shot in the dark.
It's probably just a good old-fashioned SnagIt bug with the new release. I'm one of those people that lays low when they come up with a new release. Unless there's some major security risk if I don't update. I'm still on version 19.0.0 because it stable and I haven't seen any updates worth installing at this point.
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Rick Stone

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In thinking about this situation, I'm wondering if perhaps it has something to do with a high density display and Windows. I know we regularly see threads where folks report captures actually result in a different size or whatever than they were expecting. 

It would be interesting to see what the windows display settings are for your desktop and compare them to what the display settings would be on the VM. Same goes for the settings Paul is using.

Just Right-Click your desktop and choose Display settings from the context menu.



Then note what you see in the dialog:



Cheers... Rick :)
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Paul

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lori

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Here's my settings:

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Kelly Mullins, TechSmith Employee & Helper

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So, I'm sort of thinking along the way Joe is going...
That SWEPT BACK arrow look used to be in OLDER versions of Snagit. It was actually my preferred arrow for the Camtasia and other help files:

I was hoping Paul's arrow might trigger that old style to come back in my version. But, alas it did not. I opened his file and it became the new arrow style. (Thanks, Paul!)

However, whether or not your version of Snagit is somehow channeling remnants of an older version, or perhaps some code that is still in the program, I don't know.
It is similar to the old style, but not exact.
So, if it is a bug, or a throwback, I don't know.
Maybe you could try to do a repair install of Snagit. Then shut down your computer, restart it, then reopen Snagit and all might be fixed.

Or, you could open a support ticket to see if they can figure it out.

It's odd behavior, for sure.

Kelly
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lori

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I might wait until I reset Windows and see if that solves things. I also have a problem with video capture in Snagit, both 2018 and 2019, on my host machine, but not in my VM. I take a video capture and it opens in Snagit Editor, but the video is blank. The video is the correct length of time, but I can only see what's in the video on the Recent tray, but not in the main part of the Editor window. Makes it hard to edit the video. I'm hoping that will be solved when I reset Windows and reinstall Snagit.
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jasons

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AFAIK this is the "straight-edged triangle" that you referred to in the OP.


Is this not what you were referring to?


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lori

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No, I want the indented arrow head, just not as indented as I'm getting now.
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jasons

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(Edited)
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Paul

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Right so you're in the "new style = old style" camp

Lori and I are in the "new style is different from that" camp

Vive la difference!
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jasons

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My white arrow *IS* the "new style" and there is NO difference.

What am I  missing here?

(Edited)
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Paul

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It is the new style on YOUR computer but on LORI and my computers it is NOT, it's more raked back
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jasons

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hmmm ...
Using v20190.0.2339 64bit.

Do you all have different versions?
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Joe Morgan

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Heres a SnagIt 12 image I made using those arrow heads, the sharpness of the Arrow heads is dictated by the thickness of Arrow shaft.
But as you can see, that style of arrow head was SnagIt 12 all the way. I Don't know when it was changed.

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lori

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I'm planning on moving to Mac as my main system once I get a new MacBook Pro. The only problem with the Mac version of Snagit is that, at least the last time I checked, you can't close all open captures at one on the Recent tray. But I'm going to run Windows 10 in Parallels so I have access to that also. That will allow me to "reset" Windows by returning to a snapshot.
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Rick Stone

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Actually, as I understand it, that's one feature where Mac has an envious edge over Windows version of SnagIt. I believe I've seen that on Mac, it's right there on the right-click menu when right-clicking the Recents tray. With Windows, we don't have it. :(



Cheers... Rick :)
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Paul

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Lori and Rick.  isn't there an  Editor preference option to empty the tray on exit?  Not quite the same but PDC
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lori

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Mine's opposite from yours Rick. This is on Windows.

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lori

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I like the Close All option because sometimes I don't close the Editor in between editing screenshots. But I don't want a huge collection of images in the Recent tray. So I close all the images I'm finished with before opening the next one.
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Rick Stone

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@Paul, indeed there is an option to empty the tray on exit.



@lori

Yes, I have that option as well. The main problem with it is that you can't get to it unless you have enough captured images missing from the Recents tray so as to see that blank area to the right of the Library icon as you are showing. That seems to totally defeat the purpose of having the option, no? It would be great if it appeared as an option when right-clicking the thumbnails or the area between the thumbnails.
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Paul

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Edited:
The close all option appears on mine when you right click the area on and around Library icon.  Anywhere else you see what Rick sees
(Edited)
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jasons

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@Lori that’s a permanent option in the editor preferences that Rick showed you.

It’s not in the recents tray.

(Edited)
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lori

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In the Mac version of Snagit, I do right-click on an empty area of the Recent tray and I don't see the option. I don't have my Mac handy right now to check. It's too old, small, and not up-to-date to use much.
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Rick Stone

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I think there may be some confusion on this. Unfortunately I am unable to locate the thread, but a while back there was a discussion where I had commented on desiring the ability to right-click and see the Close All option. At the time, I believe the thread was in the Mac section and it seemed one of the TechSmith peeps said it was a good idea and they should implement it. But since that time, a new SnagIt update has appeared and the function still isn't present.

What I'm wondering about with confusion is that perhaps TechSmith looked at it and because it clearly appears when you right-click on or around the Library icon, they may have dismissed it claiming it's already there.

What I would hope to see would be for that option to appear when right-clicking ANYWHERE in the recents tray. Including when right-clicking on a single image!

Cheers... Rick :)
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lori

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I agree. The Close All option should be available on Mac and Windows when you right-click anywhere in the Recents tray. I just joined the Research Group, so hopefully I'll get to influence decisions like this.
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Joe Morgan

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So, I couldn't help myself and I reinstalled SnagIt 12. Just to put a little asterisk on the whole arrow subject.
As you can see from this image, the arrow style in question, can be created in SnagIt 12.


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Rick Stone

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Yep, I fired up SnagIt  myself (I still had it installed) and I note the same. I added a couple of arrows and flattened one. Then saved as a snag file. And sure enough, it is certainly different when opened in 2019.

I'm guessing only one of the SnagIt developers can explain why the change.