I got a problem with Camtasia that I can't fix.. It won't load my media content.. never had this problem before.. Any help? :(

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I got a problem with Camtasia that I can't fix.. It won't load my media content.. I'm using Windows 10, never had this problem before.. Any help? :(  Already uninstalled and reinstalled multiple times.. still have the same problem..
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ArchAstral

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Posted 3 months ago

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Rick Stone

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Can you be more specific about the kind of media content you are trying to load?

Also, what version of Camtasia?
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ArchAstral

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It was happening on both Camtasia 2018 and Camtasia 2019.. I was trying to load video clips as well as audio clips..
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Rick Stone

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So video clips and audio clips come in a myriad of formats. My own guess is that you are using formats that are incompatible with Camtasia. Assuming that's the case, you likely need to transcode them into formats that are compatible with Camtasia.
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ArchAstral

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What kind of formats arn't compatable? It says they are AVI files... for the video clips and then mp3 for the music.. which it worked once with the music but then not again.
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Rick Stone

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Sorry, but it's very difficult to say. Every media file out there has been created using a specific thing called a CODEC. (COmpressor/DECompressor)

This is software used to typically make the file smaller. So when you see something like AVI or MP3, all that really means is that it's a "container". Think of a tupperware container. All you know about it is that it's Tupperware and that there might be gravy inside it. But that container might hold Brown gravy or White gravy. Or Turkey gravy or Sausage gravy. So if you are cooking a Turkey dinner and you grab the Tupperware, you might be expecting Turkey gravy. But if it's Sausage gravy, that likely won't work.

There are all kinds of different formats and CODECS and suchlike. And because of that, there is simply no way to guarantee that every container format will work and be understood by Camtasia.

Cheers... Rick :)
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ArchAstral

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Ah.. Alright.. Thank you.
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Joe Morgan

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An mp3 is encoded with the mp3 codec.
Its not a container format. It's not capable of utilizing other codecs.
You should have no difficulty importing one.
So hold the biscuits {:>)

AVI is a container format, but if you haven't had trouble with them in the past.
Coupled with the sudden mp3 incompatibility.
I would be looking elsewhere to solve this.

This could be a Windows update that threw things into a tailspin?
TechSmith stores quite a few Camtasia settings in the registry. There may be some corruption there. Which seems more unlikely as this is effecting 2 versions of Camtasia.

However, this is just me guessing.
What you need is a solution. 

Contacting support is probably your best move.

This is a Free Service............... Submit a ticket

       https://www.techsmith.com/contact.html

Or call, >>>

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Regards,Joe


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UnderstandBlue

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It's not an incorrect media type - I'm having the same issue. Just started today.