I hate Camtasia - always crashing on me, even after latest updates.

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  • Updated 4 years ago
Sorry, I don't care if this makes me unpopular in this forum, but I am sure there are others who feel this way too. So therefore I am venting! I hate Camtasia - always crashing on me, even after latest updates. Crashed on me 4 times today - the project is small. TechSmith fix your buggy product.
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Michael

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Posted 4 years ago

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Rick Stone

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Michael, what are your machine specs? How much RAM and free hard drive space do you have? What is your processor?

Camtasia and similar products use lots of resources. So if you are trying to run it on an underpowered PC, you are likely to see all manner of problems. 

While it does occasionally crash on me, the crashes are very few and far between. If the product were really as buggy as you are claiming, nearly everyone would be reporting the same issues. Which is why I suspect you may be using an underpowered machine.

Cheers... Rick :)
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Michael

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Hi Rick - sorry to be a negative PITA, just so tired of this thing crashing on me.

My machine is an iCore7 with 12GB RAM  5GB Available when Camtasia is running.

 Processor    Intel(R) Core(TM) i7-2720QM CPU @ 2.20GHz, 2195 Mhz, 4 Core(s), 8 Logical Processor(s)

93GB free SSD drive

The crashes are random, I worked on 2 projects without issue and then today boom 4 times. If there was a way to see why it was crashing, what module failed etc. that would be helpful.

Maybe it is a codec thing? - I have no idea why, but if I download a 1920 x 1080 .mp4 video from pond 5.0 camtasia can't even preview it smoothly. I must take the video and render it using the .mp4 that Camtasia provides and then I can import it into my timeline and watch the preview smoothly.

I run Adobe After Effects and Premier on this machine also (not at the same time) without issue.

Appreciate the help, and again sorry for venting my frustration in an open forum.

Mike
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Kelly Mullins, TechSmith Employee & Helper

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Hi Michael,
I'm really sorry you are having this trouble.

It could be the video you are using in your project.

Camtasia Studio is great at recording, importing, and editing screen recording videos and some types of real-world type video.

Also, the frame rate of the original video(s) you are using is higher than what Camtasia Studio can smoothly play back - that is why you are seeing the jerky behavior.

Since your other video editing software programs are meant to be used for editing HD, high motion type video, like that from Pond, you will see a difference in the performance and playback.

Kelly
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Rick Stone

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Wow, your machine specs are more than adequate. We had someone here yesterday, I believe, that was voicing similar complaints. But for them the processor was a Celeron and they had 2 Gigs of RAM. So I'm surprised Camtasia even worked. But in your case that is certainly not the issue!

From what I understand, Camtasia hasn't yet made the leap to being a 64 bit application. So I'm thinking perhaps that is part of the issue? 1920x1080 is a fairly hefty video. So perhaps it's gagging Camtasia?

Only TechSmith can say for sure.

Wish I had a decent answer or fix. Unfortunately, that's totally in TechSmith's realm. You might consider opening a support ticket. They are typically pretty 

Click here to view the support page

Cheers... Rick :)
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Fred Grover, Champion

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I would have to agree with what Rick has stated. I too would like to see a 64 Bit Version of this software and also what TechSmith thinks about this issue you are having and if it is TechSmith gagging with the higher video resolutions etc.
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Robert R., Online Community Admin

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Hello, Michael!

I am curious to know if it only happens to projects containing the MP4 file (or projects using MP4 files from the same source)? If you take a 1920x1080 recording of your desktop using Camtasia Studio's Recorder, do you see the same issue? Would you happen to know the bitrate of the MP4 file that you are currently using? Would it happen to have Alpha Channels enabled within the MP4 file? What framerate is the MP4 file recorded in?

High bitrates can be extremely difficult for Camtasia Studio to work with, on account of the current 32-bit architecture, and if your MP4 file contains a high bitrate then Camtasia will behave in the exact manner that you spoke of in your opening post. One thing to also keep in mind is that Camtasia Studio has a maximum framerate cap of 30 frames per second (FPS) so if your video is greater than 30 FPS then Camtasia will need to actively remove frames to make the video 30 FPS; this can cause performance issues and depending on the project, crashing.

One thing I would recommend doing with your MP4 videos prior to importing them into Camtasia Studio is to use HandBrake, a free transcoding tool, to transcode the file to reduce bitrates (and any other abnormalities like unique encoding passes that the authoring tool made in the MP4). We have a download link and a tutorial video on how to use HandBrake to transcode the MP4 files at the bottom of the following article: https://support.techsmith.com/hc/en-us/articles/203728978

Try transcoding your source file then import it into a new Camtasia project; do you experience the same issue?
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Michael

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First I want thank you all for your support and replies. I will attempt to perform these tasks after our product launch and I will update this thread. Thanks again.
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Timbre4, Champion

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Great program - crashes very rare for me these days. Hundreds of projects done over several years so far. Usually there is something whack about a piece of media on the timeline or I have performed a process many times for it to ever occur.

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