I have entered my key, it says it has accepted but all exported videos still have the watermark. What should I check for?

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  • Updated 2 years ago
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I have entered my key, when i click unlock, it opens the techsmith webpage. I have registered and tried to unlock/activate several ways. However, the watermark still appears. The key is valid since I do not get an error message. I check the versions and the version is correct for the key ( latest version) How can I remove the watermark?

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Posted 2 years ago

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Photo of Robert R.

Robert R., Online Community Admin

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Hi there!

After you have activated the software you need to re-open the project you created while using the trial version (not the MP4 file that was produced, the actual project), then you need to reproduce the file. If you did not save the project while you were editing during the trial, then you will need to recreate the project with the original source content.

You cannot remove the watermark from a watermarked piece of mediate.