i have purchase the product through the agent but getting the problem open the down loading file and zip file

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  • Updated 9 months ago
hi dear sir my name is mirza waseem baig, i have purchase the product through the agent , but now i have a problem my agent is not in my contact , and after the window installing your product win rar file and zip file are not open i have a problem please resolve my issue to open the file.thanks
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Posted 9 months ago

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Photo of Glenn Hoeppner

Glenn Hoeppner, Employee

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Hello bluemoon132,

Camtasia does not have zip files or rar files for its installation. I might be misunderstanding your problem, but it sounds like you may have purchased a illegitimate version of our software. When you purchase Camtasia from an authorized reseller you should get an executable installer and a software key which unlocks the product from trial mode.

You might find this page helpful, https://www.techsmith.com/trust-genuine-software.html

If you do have a licensed copy, you can get additional support by opening a ticket at https://support.techsmith.com.