I have the capture time delay setting on OFF but am still seeing a 5-10 second delay

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  • Updated 2 years ago
I have the capture time delay setting on OFF but am still seeing a 5-10 second delay after clicking capture before the crosshairs appear to begin to select the region I'ld like to capture. I'm new to SnagIt on a Mac (previously used it on a Windows machine) so I may be missing something basic. Any thoughts?
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karenbwyatt

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Posted 2 years ago

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vanessa

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I'm having the same problem. I'm also on a Mac. It's so frustrating. Any solutions would be appreciated.
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Luke Griffioen, Employee

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Hi,

There were some issues with captures taking a long time in Snagit 4.0, but they have been resolved in our 4.1.0 update.
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pjonesCET

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Sorry I disagree. I have the version 4.1.0 and still have the delay.
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goodrica

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I never had this problem, and have had Snag it for years and years.  I just updated to version 13.0.1 (PC user) and the problem just started happening for me. 
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JTaylor1085

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I am also having this problem. need help!!!
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Rick Stone

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Is it possible that you have created a profile that includes the delay and the capture is using that profile? The thought is that perhaps you have enabled the delay in a profile and have the profile configured to a shortcut key. Then perhaps the main display was opened and the delay was ensured to be off there. But because the actual profile being triggered has the delay, you are still seeing it.

Bottom line here is that I'd be checking the profiles.

Cheers... Rick :)
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JTaylor1085

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No, I checked all of that. In fact, I don't even have a profile saved.
(Edited)
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Robert R., Online Community Admin

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Hello;

What version of Snagit are you currently running? If there is a delay in the start of the capture it is entirely possible that you are running into a technical issue; have you opened a support ticket to have our agents look into this for you?

-Robert
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JTaylor1085

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Well, Robert, I think you scared my computer into working!!! After receiving your email I tried to use Snagit and it responded immediately. No delay. Not sure what happened but I am thinking you had something to do with it! Everything seems to be working fine now.
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Orlando Nieto

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I noticed that this issue can be fix it; go to the administrator task and "stop" the program; then run it again. It works me.