What is the upgrade policy if I purchased or upgraded Snagit recently?

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  • Updated 3 years ago
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  • (Edited)
I just updated to Snagit 12 on April 13, 2016 for $24.95 and now you want me to pay another $24.95 for Snagit 13, what gives??
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James Welker

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Posted 3 years ago

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Joe Morgan

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I would contact the sales team and see if they will update you for free.

 http://www.techsmith.com/application/salescontact/

Regards, Joe
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george

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That's odd, because I got an e-mail telling me I could have 13 as a free upgrade having purchased an extra copy earlier this year.  As already suggested, I'd contact Techsmith.
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Daniel Foster, Snagit strategy lead

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Hi all - our approach is that, starting about a month before a major release, we provide keys for all purchases or upgrades that also unlock the next version. Then when the new version ships, we email those who purchased within that window to let them know.

Another option is to buy annual maintenance for 25% of a new license ($12.50 USD / year), which entitles the customer to all major upgrades for as along as their maintenance is active.

We're aiming for fair AND sustainable...'cause we want to keep doing this for the next 29 years, too. :)