I shoot video and then I get these weird distortions (which are not in the original video).

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Very frustrating. I shoot video and then I get these weird distortions (which are not in the original video). I'm going to attempt to attach a screenshot. What is going on here?
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angyatkinson

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  • frustrated.

Posted 1 month ago

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angyatkinson

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This is frustrating because it isn't always convenient to reshoot. I record several at a time. Another example from the video I'm editing right now:
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angyatkinson

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AND sometimes it will look fine in pre-render and then this crap happens when I upload to YouTube. This is really a problem. I tried other editors and I really prefer the camtasia interface. But I guess this is a limitation. I wish someone would answer me here - I feel like I am almost forced to move away from this company and look at learning something new.  Does ANYONE have any input here??
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Joe Morgan

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Try rendering in software mode only. See if that fixes the issue.



If it does, maybe a graphics card driver update will resolve the issue.

Regards,Joe

You may want to get tech support involved.

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angyatkinson

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Thank you, I'll try it. 
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angyatkinson

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I do want to say that I bought a Dell XPS 15 with a really kick a** video card from NVIDIA so I could render faster. But I'm going to give this a shot and keep my fingers crossed. Thanks again for the suggestion. 
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Gord Isman

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Hi Angy, I see in your picture that you have recordings from Zoom and they are stacked.  I had this exact problem last week and it drove me crazy!  Once I unstacked the zoom recorded tracks, the problem went away in rendering. Yes, I even had it play just fine in the editor and only show the issue in the rendered output.  I stacked my zoom tracks because I was cropping different pieces and therefore I had to layer/copy the track. On another note, I also played with scaling ... for some reason, I don't think the zoom recordings play well inside Camtasia - at least I was unable to do much with them in terms of the stacking.  I hope this helps. 
Thanks, Gord
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Joe Morgan

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Interesting, great tip.

What's a zoom recording. A Zoom Microphone?

Regards,Joe
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angyatkinson

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Thanks Gord. It frustrates me. I want to be able to use a virtual background. But I'll keep working on it. Thanks again. 

To Joe: Zoom.us is a service you can use to live stream or do interviews or have meetings, etc. It works well with my camera mic and is quick and simple to use - that's why I like it. But this does frustrate me. I can't seem to find something that records as well as zoom for these talking head videos (well - outside of using a complicated camera, so I haven't found something that records as well, or at least not as simply). 
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Joe Morgan

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Thanks for the update angyatkinson,
I'm not a huge fan of re-encoding video because it's an extra step. However, maybe that's what it will take  to actually resolve the issue.
Editing with the original video is always best. But I suspect the format is the culprit.And re-encoding may be the only way around it.

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angyatkinson

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It's MP4. Could that be it? Should I try to switch it to MOV or something?
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angyatkinson

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Update - this did not fix the issue. I am so disappointed. So what I understand is that maybe this software is not what I need. I really don't want to have to try adobe again, but if this doesn't resolve soon, I don't know how much choice I'll have. I'm not allowed to stack video? What is the purpose of this?
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Joe Morgan

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What you would do is re-encode it using HandBrake or some other program. HandBrake is free and does a good job.What you're doing is kinda like re-rendering the the video to mp4.Except you're changing the codecs instead.
You also reduce file size. Which can help with timeline playback.
Everyone likes to claim these's no loss of quality in the process. This is not always the case.But the loss of quality can be undetectable to minor to not that noticeable. Depending on the original  footage.
Because the video is so much more compressed. It doesn't re-render a final  video as well as the original would.It's great for viewing and sharing. But you compress the footage again in the final production.With less video information to compress, the video quality has no option.It has to suffer to some degree.How noticeable it may or may not be depends on the footage.
This is one of those thing that you can probably get away with.But if scrutinize things as closely as I do. You'll spot the degradation.But odds are, nobody else will.
This video will give you a Idea of how to use the program.there are a lot of HandBrake videos out there.

 
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Gord Isman

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Hey Joe, with my zoom clips (all .mp4), I did re-rendering in Handbrake and played with the quality levels, and then bought the files back into Camtasia,  but it didn't seem to solve the issue.  I'm wondering if there's something with the way Zoom compresses the files before you get them may be a contributing factor?  I will be curious to see if Angy gets a better result.
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Joe Morgan

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Hey Gord,angyatkinson,

I didn't have anything better to do and I was looking over zoom.us.
I noticed they had 24 7 support so I entered their chat support. I was pretty limited on the amount of information I can give them but I did share Angie's screenshots with him.
Him and his colleagues felt there was nothing they could do about the distortion. It was occurring after the videos were out of their hands.

I'm just wondering if you've tried running this by TechSmith tech support yet?

Some of the questions they asked me over it zoom.us were, were these cloud recordings, what meeting was it, etc.
I can't help but think that if you talk to them, there's a remote chance they might be able to help you. Couldn't hurt to ask. They've got toll-free phone numbers as well. I think that's a 24 7 service as well.

It's probably a waste of time, but they might surprise you with a different codec for recording, who knows?
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Gord Isman

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Hey Joe, I was going to call Techsmith because I think it makes sense for them to try and sort through it.   I ran out of time and did a different solution.  I do suggest that Angy contact them to seek a possible resolution.  I may pursue at some point, but unfortunately, I can't focus there at the at moment. 
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angyatkinson

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Haven't contacted tech support yet but will when I can. I'm in a similar situation as Gord but am going to try and use his solution to the problem in the meantime.  I had already shot a batch though and don't have time to reshoot, so I'm dealing now by using stock footage over the ugly parts. At least, I guess, the audio is okay still. It is definitely not a zoom issue, unless it has to do with the way they produce their MP4 files, but tbh I have no expertise in that area. I'll also look at the video you shared in the comments above. 
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angyatkinson

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It's like Camtasia BREAKS the video when I edit it. The video plays fine, but then when I edit it, it breaks in some places. 
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angyatkinson

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Joe - Re: the Zoom questions: They were recorded directly to my machine. The recordings were done in my personal meeting room. I'm a paying zoom client. You are welcome to share whatever you like with them if it will help resolve!
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angyatkinson

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Also: the same has happened with cloud recordings. The personal meeting room is named "Morning Show" and it's also the same email address I use here - angyatkinson at gmail. 
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Gord Isman

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It's my guess that the recordings are the same, whether they are stored in the cloud, or you download locally at the end of the meeting, and so, I would surmise that the results would be similar - download from cloud storage, or local download at end of meeting.
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Joe Morgan

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Well angyatkinson,
I would think the issue is Camtasia related. If you wanted to export a small zip project with the glitch and upload to a file sharing location. I could see if ....
A.It happens on my computer in Camtasia.
B.If it happens in Adobes Premier Pro.
Something small, I can't dedicate a lot time to it, just enough to see the issue. And see if its all about Camtasia or a more universal problem.


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angyatkinson

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Thank you. I will do that when I can. In the middle of a big launch right now so need to probably wait until next week. Thank you again.