I think you deleted one of our videos, how do we get it back?

  • 1
  • Question
  • Updated 8 months ago
find deleted videos
Photo of arcsastaff

arcsastaff

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Posted 8 months ago

  • 1
Photo of p.stanos

p.stanos, Employee

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Hi arcsastaff,

If you have a Free account then your content was likely removed due to inactivity. If you'd like to learn more about Screencast's content retention policy, you can read more about it here: https://www.techsmith.com/screencast-content-deletion.html

If you have a Pro account or think that it was otherwise removed in error, I would advise that you submit a ticket to our support staff here: https://support.techsmith.com/hc/en-us/requests/new?ticket_form_id=48183

Let me know if I can be of any more assistance to you.


- Paul
(Edited)
Photo of Joe Morgan

Joe Morgan

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If your not using the smart player, quizzing features or hot spots. Why Pay?

Use you tube or some venue that won't delete your videos.

Regards,Joe