I WANT MY MONEY BACK - NO SUPPORT

  • 1
  • Problem
  • Updated 2 weeks ago
Camasia 2019 stopped to work in my computer. I sent all print screen. Nobody answer. I though it was a version trouble, I PAID for camtasia 2020 and it also doesnt work !!!! I want my money of the las purchase back and a solution for camtasia 2019. Answer my email !!!!!!!!!!!!!!!!
Photo of leon

leon

  • 1 Post
  • 0 Reply Likes

Posted 2 weeks ago

  • 1
Photo of agarner32

agarner32

  • 18 Posts
  • 6 Reply Likes
This is just a suggestion, but I think you might get a better response if you take a different approach. Demanding that forum members answer your email is probably not going to set a good tone. Also you are demanding a refund to a group of users who don’t have that ability. This is mostly a group of users just like you and we all have issues from time to time.

Perhaps you can provide details like your operating system for starters. To say Camtasia 2020 doesn’t work is not accurate - it doesn’t work for you but with some details you might get a solution. If Camtasia 2019 was working and suddenly stopped there has to be a reason. Did you try reinstalling either versions?
Photo of paulwilliamengle

paulwilliamengle

  • 420 Posts
  • 155 Reply Likes
To agarner32's point, you'll want to contact TechSmith's Support team directly, as they can troubleshoot your issue at a level we cannot. 

Photo of agarner32

agarner32

  • 18 Posts
  • 6 Reply Likes
Since you didn't give any specifics, here are two links for uninstalling Camtasia.  I think this would be a good place to start.

Edit:  When you say it doesn't work again it would be helpful to have more details.  Does either version start?  Does it crash with specific functions?  Some people rarely restart their computers so maybe that could be a first step.  I've solved problems with a simple restart.  I'd suggest trying that and open Camtasia with no other programs running.  Did you recently update your OS?  Are you on a Mac or Windows machine?  Did you make any hardware changes to your computer?  Lastly, are you getting any error messages?

Both Windows and Mac Uninstall instructions:

https://support.techsmith.com/hc/en-us/articles/203730438

https://support.techsmith.com/hc/en-us/articles/203727688-Camtasia-Mac-Uninstall-Camtasia-for-Mac
(Edited)