I always have to enter my license key when I start Snag-It for Mac.

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  • Updated 8 years ago
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Every time I start SnagIt on my MacBook Pro (OS 10.7.2) I am required to enter my activation license key. It doesn't keep it. I purchased the key after the trial version download expired.
Photo of Dale Bartholomew

Dale Bartholomew

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Posted 8 years ago

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Photo of Jason Eagleston

Jason Eagleston, Employee

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Hi Dale,

Sorry for this inconvenience, we'll make sure this problem gets resolved :)

Can you check the version of Snagit that you are using? If you click the "Snagit" menu item and then choose "About Snagit", the version number should be listed at the top of the "About" window.

If you do not have version 1.0.3, please click the "Snagit" menu again and choose "Check for Updates...". The issue you are experiencing should be fixed in 1.0.3, which is a free upgrade since you've purchased Snagit.

Thanks!

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