I have tried to download Snagit 11.4.3 but have been unable to do so even though I have the right key for it. How do you overcome this ?

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I have tried to download Snagit 11.4.3 but have been unable to do so even though I have the right key for it. Has anyone else had a problem like this? If so how did you overcome it?
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PATRICIA AWISUS

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Posted 5 years ago

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kurrykid, Champion

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What's the issue...you can't download or the key isn't working?
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PATRICIA AWISUS

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It downloads to a point and then an error message appears and it stops.  Happens every time and I have tried downloading it quite a few times.  I am using the correct key so that is not a problem it's just getting the exe file to download.
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Joe Morgan

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Hello there,
If you are trying to download it through your SnagIt program than go to their webpage and download it from here.
http://www.techsmith.com/download/oldversions.asp

You don't need a key to download the program.

Regards, Joe



(Edited)
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PATRICIA AWISUS

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Thank you for the option to try this and I did but again I get an error message when I try to run it.  Thank you for your suggestion I appreciate it.
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Joe Morgan

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I would suggest going  with tech support.

 

Give the tech support team a call at 888.750.0686 (or +1.517.381.2300 ext. 771 internationally)--they are available from 8 am - 7 pm EST.

Or submit a ticket here.        https://support.techsmith.com/home

 

You don't need to resolve this yourself {: > ).

Regards

(Edited)
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Casey S., Customer Service Representative

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Hi Patricia,



Just to jump in from TechSmith Customer Service; that does indeed sound like a specific technical issue.   Your SnagIt 11 Key should definitely work on that installer.  I would also recommend to call in to our Tech Support team and we can troubleshoot this for you!

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PATRICIA AWISUS

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Will do but have to do it another day as this day has gotten away from me I fear.  Thanks for the advice I do appreciate it.

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