I just "upgraded" to 2.0 Mac Snagit and it doesn't work!! Help!

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  • Updated 8 years ago
  • Solved
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I have PREVIEW IN EDITOR turned on and do a capture that used to work in 1.x and now in 2.x it doesn't work. The capture seems to find its way into the thumbnails at the bottom of the screen, but it doesn't appear in the main edit window.

Further, there are overlapping graphic controls near the screen size gizmo.

Also, no tools or effects show up in the right panel!

I am toasted! How do I go back to my registered v1.x for the time being while I wait for this build to get fixed?

BTW, I'm on a MBP 10.6.8
Photo of Ree-K


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Posted 8 years ago

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Photo of Carmen Cerino Jr

Carmen Cerino Jr

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Official Response
Hello again everyone!

I have a small update for you all. We have been able to reproduce the issue internally. Our method of reproduction basically centers around the 3 default fonts for callouts: Marker Felt, Chalkboard and Helvetica. If we remove any three of those fonts from the system, we can get Snagit to launch like you all are seeing.

If you could be so kind as to look in the Font Book application on your Mac and report back saying if you have the three fonts I mentioned above installed.