I'm trying to download SnagIt that I paid for to my iMac and it's not letting me

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  • Updated 9 months ago
I just purchased SnagIt to download to my iMac and it isn't letting me. When it says to drag and drop to my applications, it has like a do not enter sign over the snag it icon. What can I do?
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Rebeca Thomas

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  • frustrated

Posted 9 months ago

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Photo of Glenn Hoeppner

Glenn Hoeppner, Employee

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I don't think I've heard of this before. It sounds like macOS is blocking you.

Try this, go to the Apple Menu (upper-left corner of your Mac) > System Preferences > Security & Privacy > General: make sure the radio button named "Allow apps downloaded from App Store and identified developers" is selected.

-Glenn
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Luke Griffioen, Employee

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Hi,

Another reason why you might see the "do not enter" icon over an application is if you're running a version of macOS that's not supported by Snagit. The latest version supports macOS 10.11 through 10.13, so if you're on 10.10 or older, you'd have to either download an older version of Snagit, or upgrade your mac.