I'm trying to sign in to my account and keep getting bounced - I'm using the correct email and password

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  • Updated 3 years ago
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as above
Photo of coachbarrow


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  • busy!

Posted 3 years ago

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Photo of Glenn Hoeppner

Glenn Hoeppner, Employee

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Hi Coachbarrow,

I could ask you a bunch of questions and try to troubleshoot here, but I think the best thing to do would be to have you open a ticket with our Tech Support at https://support.techsmith.com they're better equipped to deal with problems like this than we can in this public forum.

Sorry for any trouble,
Photo of Aaron Sturm

Aaron Sturm, Employee

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Usually in this situation clearing cache and cookies on your browser, and restarting the browser will help.

Another option would be to try another web browser.

Hope this helps,


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