Image> Canvas color> Background is is standard on transparent, can this be changed so user can decied what the defautl (white for me) is?

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Image> Canvas color> Background is is standard on transparent, can this be changed to default white or let the user decied what the defautl is?

When I grab an image from a CAD or illustration program with a white background, which I do very frequently, and enlarge the area around the image by pulling the corners of the image in de desired dimension the added area is always transparent. I the have to go to Image> Canvas color> Background and switch it from transparent to white. Because I have to do this many times a day this is very annoying and slows things down. Is it possible, maybe even through the change of a registry key, to set it standard to white?

Thanks
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theeuwboth

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Posted 2 years ago

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Kelly Mullins, TechSmith Employee & Helper

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Hello,
Yes, you can change the default canvas color.
Please choose Image > Canvas Color and use the box that appears to select the color. Then, click OK.


Thanks for using Snagit.
Kelly
Customer Engagement
TechSmith
(Edited)
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Paul

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Kelly

That changes the canvas colour for the current image but it doesn't change the DEFAULT canvas colour which is what the OP asked for.  As it happens i was about to ask the same question.
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theeuwboth

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Hi Kelly,

Thanks for your comment,
I know I can change it and I do, many times a day to my frustration, from transparent to white. My request is that I can set it default to white so I don't have to go through the change over and over again.
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Kelly Mullins, TechSmith Employee & Helper

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Hi,
Sorry... I thought that should have changed the default... I need to look into this. I will get back to you.
Kelly
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slabbott74

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PLEASE FIX THIS SO THAT THE USER CAN SET THE BACKGROUND COLOR AS A DEFAULT. HOW MANY TIMES DO CUSTOMERS HAVE TO COMPLAIN ABOUT THIS BEFORE IT GETS FIXED??
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Rick Stone

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Hi all

Does it work if you click File > New > New Image and configure it there?

I just tried it and it seems to work for me. Then again, I haven't yet closed and restarted so I'm unsure if it will "stick". 

Cheers... Rick :)
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Paul

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In a word, No
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Rick Stone

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Bummer
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theeuwboth

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Hi  all,

Thanks  anyway for trying to help. I even started searching the registry keys of Snagit if there is a default key for this color but couldn't find one. Anyway, lets hope the development guys acknowledge the issue and find it worthy of changing

Gr, Theeuw
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Kelly Mullins, TechSmith Employee & Helper

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Hello,

I'm sorry for the delay getting back to you on this!
So, it appears there is NOT a way for doing this. If you begin a NEW image, and set the canvas color there, all other NEW images will have that new canvas color.
But, there is currently no way to set the default canvas color for CAPTURES.

I have had a few conversations about this with the Snagit dev team, and they are now aware that this current workflow might not work for some people. So, I will turn this post over to a feature request so it can be officially logged here by Robert.

Also, the team wanted to know more about your process and why you needed this.
I know you pull out the canvas to make it wider, and then fill in with white. But, why do you do that fill part? Where are the images used where you need a solid white background rather than just saving the images as JPGs where the color would automatically be saved as white?

Thanks for any information you or other could share about your need to do this.

Kelly
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Rick Stone

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What format are you saving the image in? I find that when I capture images, the background is always configured to Transparent. I'm using SnagIt 2018.
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Kathryn Biallas

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I have the same experience with both PNG and JPG.
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Rick Stone

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Sounds like you are experiencing what I used to experience. And some here would like to call you crazy and claim you are simply wasting your time and chasing your tail because this never has happened to them. ;)

But indeed, I did used to experience that and found myself jumping through the same hoops to get a transparent background.

PNG should support a transparent background. JPG never has.

What version of SnagIt are you presently using?

Cheers... Rick :)
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Kathryn Biallas

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I'm on the latest version -- 2018.0.2, build 662 (Dec 7, 2017). Indubitably, SnagIt is easier to use than PhotoShop and eliminates the useless "frills" that I don't  need  in PhotoShop. But I've watched the SnagIt functionality change over the latest releases and find that the updates are not always improvements over previous functionality. The text grab is ineffective with lousy resolution. I generally re-type text altogether and don't use text grab at all. The auto-fill sometimes is useful and sometimes simply makes things worse. The "cut out" option is the main reason I love SnagIt. But the transparency issues cause grief and a lot of wasted time.
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Rick Stone

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I had a thought. Perhaps you could record a brief capture session demonstrating the issues and share it. Maybe someone will see something that has been overlooked. And maybe it will help one of the dev team in seeing first hand what is happening.

Cheers... Rick :)
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Paul

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For my part I do a lot of screen design work where it's often useful to take an existing screen, capture it and edit it.  You end up with an image that has holes in it.  But you want to see what the finished article might look like so you fill the holes with background colour.  Saving that out to jpeg and reopening it to review it would be a bad solution.

And in my case it wouldn't even be helpful as my default file format is PNG, in which the holes are not filled, they are transparent.
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Kelly Mullins, TechSmith Employee & Helper

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Hi Paul,
Thanks for this information.

Have you tried the new feature we have implemented to help you out with this workflow?
I have made a short video to show you what I am talking about.
https://www.screencast.com/t/RQPp0waB6u7w

Unfortunately, this doesn't help the workflow where someone might want to drag out the edges of the canvas to make it bigger and have it auto filled.

Kelly
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maxrusky

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That fix does not work! because if you click on auto fill it fills the part you select and delete with a form of the colors you selected! So you still have to go to the  image canvas and change the color of canvas to white and then select and delete . FOR EVERY PIC

the tool transparent of fill does not enable you to delete sections of  of the image and have it match the white background it takes some of the underlying colors, even tex and screws it up.

there needs to be a default canvas color Period.

I do dozens of images a day and 99 percent have a white canvas background.

it is a big pain in the ass to go change the canvas color on the individual image and do this for every picture and I have done this for thousands of pics.

Do you know how much is wasted time this is?

It is almost making me go back to photoshop!

which I don't want to do because the simplicity and speed of snagit is great, but this is  a real flaw.

please fix it!

dr. Max
 
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theeuwboth

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Hear, hear!

Gr, Theeuw
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Paul

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Hi Kelly

You learn something new every day!

As you say, that deals with the issue of deleting sections of a capture but, as you also say, it doesn't help with situation where you extend the border (Ido that a lot with callouts) or perhaps layer screen shots to create a staggered view (I do that too).

Thanks for the tutorial though, it was really helpful.

Paul
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Deb Donohoe

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OK, Techsmith's continuing to ignore this default image capture canvas color issue is getting really maddening, not to mention getting in the way of many, many people using SnagIt in business applications. Even the latest version (as of March 2018) still has this shortcoming.

Using images I capture from file photographs that I'm sent, I write reports that will be used in COURT. They are LEGAL DOCUMENTS. And I need to make you understand two things:
1- I CANNOT be wasting time ($$) constantly changing the canvas color to WHITE from transparent
2- I cannot use a transparent background because this is a LEGAL DOCUMENT and if challenged, a transparent background could throw doubt on the image and thus into the case. This second requirement forces me to always change the canvas color every time I capture an image.

I used to be a programmer, then managed programming teams and I KNOW this default setting is simply a coding change.

You can't continue ignoring this when so many people have been asking for it, especially when it has business and legal impacts.

Thank you for moving this request to your the top of your priority list for updates.

~ Debra ~
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Paul

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I totally agree with the fact that this should be a simple preference setting.  It is the simplest of changes.

I am intrigued by your use case though - at a personal level - not in a way that seeks to challenge your need.  When you paste an image into a document, it blends into the background doesn't it?  How is the fact there's a transparent canvas even known?
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Rick Stone

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I agree with Paul on both counts. And to take it further, even though the canvas background may be configured as transparent, the only time I seem to even see the "transparency", is when I've rescaled the canvas after I've captured. Before rescaling the canvas, the background is simply the color of the background I've captured. Seems maybe we are missing a step you are doing?
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Paul

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I use transparency a lot, to drop images onto a coloured background.  I guess if the court papers may be printed on coloured paper.  Lawyers love their yellow legal pads after all.  Why is that?  Rhetorical question.  
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Rick Stone

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I also performed a small test. I created a new image in the editor via File > New Image. And in the small dialog that I see after doing that, I am able to configure the background color I want. And that seems to stick. I even clobbered SnagIt and restarted and after restarting, when I click File > New Image, the color I had selected is the color it will use (until I change it again).

Cheers... Rick :)
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Kathryn Biallas

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My default does not change. I need a transparent background, and my system defaults to white. It does not matter how many times I change the canvas color. As soon as I close the application, that "default" is lost.
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theeuwboth

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Hi guys,

Nice to see that there is a lively  discussion going on around the initial topic.  What I like is that you can now set the background color of the capture with a right mouse click and pop-up menu in the latest version, this speeds things up a bit. However, I still think it is annoying that you have to do this every single time for every capture. In Word for instance, if you set your text color once and it stays active during the whole session, same with Excel colors and settings in other programs. Why can't this be done for the canvas color. Only setting it once, at the start of a new Snagit session, and keeping it active for that session would already be a great help. 
I understand that if you paste the image you are editing in a white canvas its no problem but if you send out "stand alone"pictures  you don't know how they are viewed and need a complete white frame.
Anyway, lets hope the Snagit team answers our prayers ;-)

Cheers, Theeuw
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Paul

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I was thinking about this again and I had another idea.  I don't know what y'all think of this one.

Maybe, instead of being able to set a system preference for default canvas colour, we could have a Preset Effect that lets you apply transparency or your chosen colour to any image and if, like me you have a number of background colours that you have to use, you could move from one to another by using different presets.

The algorithm to add preset effects already exist, the algorithm to apply a canvas colour already exists, as does the colour picker.  They just need calling in the correct sequence.That could, potentially be an easier job than adding a preference and making sure iit gets called in all the right places.  And it's much more flexible and multi-purpose 

Or am I smokin' something? 
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theeuwboth

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Hi Paul,
I think I understand your train of thought and it seems like this could maybe be a solution.
Thanks.
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Kathryn Biallas

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Something like a "Quick Styles" theme for canvas color would be genius, I'd say.
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Paul

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Kathryn - we have a Quick Effects section already but no canvas colour option in there.
 
I just did some click counts

1. Right Click or Menu Item to change colour = 5 clicks
2. Quick Effect = 2
3. Preset = 1
4. Preference = 0 (that's if you only ever use one setting.  Otherwise you'd need to do 2 or 5 to correct a wrong 'un, which for me would be very frequent.)

My concern with Quick Effects is that they each one is represented by a blue box.  You have to dwell on them one by one to figure out which is which. 
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Joe Morgan

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Kathryn,
I was looking at your previous post from 5 months ago. You said that your saved png's had white backgrounds.
About the only way that can happen under normal circumstances, is if your saving them without transparency.

Try saving any image as a png."With a transparent Canvas" Hit at the options tab in Windows explorer. Make sure your color profile is set to "True Color + Transparency (32 bit)"
 


That should take care of any future image saves. The setting should stick until changed.


As far as capturing images goes, if your capturing .snags or png's they should have transparent backgrounds as well.


Jpeg's will not.They have white backgrounds by default.

If your captures are not behaving as described.

Or saved Png's with a transparent background don't have a transparent background. "As I described"



I would open a ticket with Tech Support.

This is a Free Service............... Submit a ticket

       https://support.techsmith.com/hc/en-us/requests/new

Or call, >>>

 Toll Free: 800.517.3001 (U.S. & Canada Only)

8:00 AM to 7:00 PM EST Monday through Friday

Regards, Joe

(Edited)
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Kathryn Biallas

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Joe, I already save my .png files with this setting. It does not "stick". This is in the latest version of SnagIt. 
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Joe Morgan

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Yeah, so I would contact support. That's not normal. I've never had the problem your reporting and I've used several versions of SnagIt going back several years.
I'm sure Tech Support can track it down. They've solved odd ball glitches for me, it's taken a few days and several tech guys at times.A few back and fort e-mails. But they hang in there and get it fixed.
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Joe Morgan

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Just so you know,  I couldn't remember which version so I looked it up.


SnagIt 12 version 12.1.0 let you set a default canvas color. That included Transparent.

10 July, 2014: SnagIt v12.1

  • Dropbox sharing (link returned to be pasted)
  • OneNote 2013 sharing
  • Ability to rotate shapes and images
  • Ability to change the background canvas color in Snagit Editor
  • Quickly enter the exact height and width during a capture
  • Removed option that forced objects to be flattened
  • Other minor bug fixes

But that was changed shortly thereafter. I don’t know what version that was.

 Regards,Joe