Images Disappear From Library

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  • Problem
  • Updated 2 years ago
I frequently need to save a capture from SnagIt v13, to my Desktop, to use in various applications. However, once I save it to my Desktop, it disappears from my Library, if I delete it from my Desktop. I can't find any way to move it from my Desktop, back to my Library, for possible later use. I presume the same problem exists, if I save it to SkyDrive or any cloud application. My Library will display the image filename and a blank envelope, looking icon. If I click on it, nothing happens.
Is there a way I can keep my original Snag image in my Library?
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NamVet

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Posted 2 years ago

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Dubie

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Are the options in the editor preferences set to save images and/or videos to the library?

In the Snagit Editor go to File>>Editor Preferences >>Library Tab

Make sure the option to "Automatically save new image captures in the library" is checked
and the video one to if you so desire.

The other options are your choice of course.

Click Image to enlarge



Hope that fixes it for you :)
(Edited)
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NamVet

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The options in the editor preferences are set to save images and/or videos to the library, as shown in your image. They always have been set for that option. I first started experiencing the problem with v11.X and v12. 
Customer Support hasn't been able to help me fix the problem. Essentially, the Library is of little use to me, if I can't make it work. NOTE: I have installed and uninstalled SnagIt, relocated/renamed/worshipped the Data Store. A Ouiji Board is my next thing.