import media and nothing happens

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  • Updated 6 months ago
I have Camtasia 9.1.  I have yet to be able to load any media at all.  When I select a single file regardless of media type, nothing happens.  The file doesn't load.  If I select more than one file to import Camtasia crashes.  Pretty disappointing experience so far.
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Nick

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Posted 11 months ago

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Glenn Hoeppner, Employee

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Hi Nick,

Something is obviously going wrong. I'd suggest that you open a free ticket with our technical support at https://support.techsmith.com/

Sorry for the trouble,
Glenn
(Edited)
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tvshub

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You realize any supported file you select goes into the Camtasia Media library, then you have to drop it on the timeline to play/edit it? 
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Nick

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Thank you, yes I realize that.  I have tech support on it.  I use an animation software that exports several types of video files and trying each one.  Apparently there is an issue when you import .AVI file of a particular type it freezes the ability to import any other media into that file.  So when I say nothing happens, literally nothing happens when I import media if the .AVI file is first.  I'll update the solution.
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andreaskuck

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because i have the same problem i'm curious if you find a solution?