Imported media (video) frozen on first frame

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  • Updated 2 months ago
I use my Logitech software to record videos, as I get a better result across the board, but now that I've upgraded to Studio 2018, I have a huge problem.

Every video (.mp4) that I import is frozen on one frame (don't think it's even the first frame). The audio plays fine, but no video will play. I've created new projects, and tried with a number of different videos with the exact same result. 

Any ideas, other than to trash the software and go with something else?
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Posted 2 months ago

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Timbre4, Champion

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Hello, I typically have no problems with mp4 editing on the Camtasia timeline. You mention Logitech software, is that associated with a webcam perhaps? There might be something proprietary in the properties of these mp4 clips. This is a good forum for solutions, others will likely chime in.
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kayakman, Champion

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maybe try using free Handbreak to export your Logitech MP4 as a new MP4?  does that work in Camtasia?
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So as I was messing around, this is what I did to fix it:

Trimmed a bit (that I would have trimmed anyway) using the built-in Windows Video edit function, and resaved, still as .mp4.

Imported to Camtasia, boom. Works like a champ.

Obviously something wonky in the Logitech coding on save causing an issue. Easy fix, though.
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Kevin Mojek, Employee

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There is a known problem where some MP4 files do not have the video stream duration stored in the standard way, which results in just a static frame of video but the audio plays normally. We have a fix that is currently ready for testing. It sounds like that may be the problem you are hitting. It would be helpful if you could submit a ticket with tech support so that we can either confirm that is the case or do some further investigation. Thanks!