Imported media (video) frozen on first frame

  • 1
  • Problem
  • Updated 3 months ago
I use my Logitech software to record videos, as I get a better result across the board, but now that I've upgraded to Studio 2018, I have a huge problem.

Every video (.mp4) that I import is frozen on one frame (don't think it's even the first frame). The audio plays fine, but no video will play. I've created new projects, and tried with a number of different videos with the exact same result. 

Any ideas, other than to trash the software and go with something else?
Photo of me

me

  • 3 Posts
  • 0 Reply Likes

Posted 5 months ago

  • 1
Photo of Timbre4

Timbre4, Champion

  • 680 Posts
  • 272 Reply Likes
Hello, I typically have no problems with mp4 editing on the Camtasia timeline. You mention Logitech software, is that associated with a webcam perhaps? There might be something proprietary in the properties of these mp4 clips. This is a good forum for solutions, others will likely chime in.
Photo of kayakman

kayakman, Champion

  • 6865 Posts
  • 2189 Reply Likes
maybe try using free Handbreak to export your Logitech MP4 as a new MP4?  does that work in Camtasia?
Photo of me

me

  • 3 Posts
  • 0 Reply Likes
So as I was messing around, this is what I did to fix it:

Trimmed a bit (that I would have trimmed anyway) using the built-in Windows Video edit function, and resaved, still as .mp4.

Imported to Camtasia, boom. Works like a champ.

Obviously something wonky in the Logitech coding on save causing an issue. Easy fix, though.
Photo of Kevin Mojek

Kevin Mojek, Employee

  • 582 Posts
  • 120 Reply Likes
There is a known problem where some MP4 files do not have the video stream duration stored in the standard way, which results in just a static frame of video but the audio plays normally. We have a fix that is currently ready for testing. It sounds like that may be the problem you are hitting. It would be helpful if you could submit a ticket with tech support so that we can either confirm that is the case or do some further investigation. Thanks!
Photo of Jeff Browning

Jeff Browning

  • 1 Post
  • 0 Reply Likes
Same problem with mp4 produced with a Yi Discovery action camera except that trimming in Windows Video Editor doesn't fix it. It's two months since your post - was the fix released?
Photo of Kevin Mojek

Kevin Mojek, Employee

  • 582 Posts
  • 120 Reply Likes
Sorry, my post was a little premature... since 2018 was released, there have been seven maintenance releases averaging four weeks apart. Since 2018.0.7 was released in late November, there haven't been many new bugs reported so the pace of releases has slowed down. There is a 2018.0.8 maintenance planned but it is likely a few weeks out. If you contact tech support, they may be able to get you an early version of that or we may be able to provide an easier workaround than a HandBrake re-encode.
Photo of kayakman

kayakman, Champion

  • 6858 Posts
  • 2186 Reply Likes
just a thought ...

can you play the MP4 is any viewer where it behaves OK?

if so, perhaps play it while re-capturing with Camtasia Recorder; use the new trec file in your project

should get you moving forwards again?
Photo of JTHoward

JTHoward

  • 1 Post
  • 1 Reply Like
I have encounter the same problem today.  The video clips were produced by hardware: Logitech C922 webcam and software: Logitec Capture, solution 720p(16:9), and with output .mp4 files.

When imported to Camtasia 2018 (Windows), audios were good, but  videos freezed.  

I may try to trim them as mentioned above, but, can I refer this as a bug of Camtasia? And is there any ultimate solution to fix this problem without any additional procedures of conversions of the original mp4 files?