Imported .mov audio not in sync (Mac 3.1.2)?

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  • Updated 11 months ago
I can't believe Camtasia for the Mac is this Bad!

I had to make some recordings (for work) thru my Mac camera of me presenting.
Thought I'd use Camtasia... Nope... can't record thru the camera.
Hey Camtasia - you have to at least MATCH what free recording software can do.

So I use Quicktime to make the recording... it plays fine.

I then import into Camtasia, and even playing it within the project, the audio is off by a second or so. Watching lips move that don't match the audio is horrific.
I wanted to trim it - you know some software editing which I THOUGHT Camtasia would be good for. I can't do that now.

What now?

I have some software on my PC that converts .mov to .mp4... so now I'll try that because Camtasia can't do that either (without ruining the audio/video sync).

Maybe bringing in the .mp4 will work.

If I'm missing something simple, please advise.
If you want to send me a link to some doc or a workaround... this is simple base functionality and should just work.

I work for a fortune 50 Tech company, and got this thru the internal catalog.
I'll advise them to take this off the catalog list - the Mac version really doesn't work.
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David Bernstein

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Posted 11 months ago

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Bob Lewis

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Just trying to have a clearer understand, are you saying that you are unable to separate the audio from the video by right clicking the video? And can Not move either the audio or the video to the right or into alignment? 

I do realize the bigger problem. Just to clarify your issue to be able to help.
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Paul Middlin, Employee

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A couple of things there are strange. First, you should definitely be able to record directly from your camera with Camtasia. Second, it is odd that the video and audio are out of sync, if it plays in sync outside of Camtasia. You can fix that by right-clicking on it and choosing "Separate audio/video" as Bob suggested. In all cases, trimming and cutting are not a problem either. 

If those other problems persist, I'd advise opening a case with Tech Support, so we can dig into whatever is going on with your machine!
https://support.techsmith.com
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training

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Isn't there a way to change the speed of just one track, in this case, the audio track. By slowing it or speeding it up, maybe you can bring it into alignment by making it the same length as the video. 
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Bob Lewis

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Yes. Separate the Video and Audio by right clicking the Video and Separate both.
Click the Audio and then right click the audio and add Clip Speed then adjust the speed in the properties.
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David Bernstein

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2 things - I was able to use Quicktime to record/export to m4v format, and that plays/works in Camtasia 3 for Mac without lag, so I could edit that. I guess it just doesn't work with .mov files.
As for recording in Camtasia 3 for Mac (latest) - this is what I see. At one point I'd seen content under the 'Color LCD', but have never seen it under Facetime. Likely there is some setting somewhere, although none of the dropdowns work on this screen.
Like I said, with Quicktime I hit 'record movie' and it's off and running... 2 clicks....


BTW - Thank you for the responses.