Imported Video Bad Sound Quality

  • 1
  • Problem
  • Updated 2 years ago
I have this problem where if I import videos from my LG G3 phone, the video quality is great but the sound is terrible. Sounds like it's coming through one of those kids tape players with a microphone. I think the sample rate might be wrong (well not wrong but wrong to Camtasia... Why, Camtasia?) 

I'm reading that Camtasia only likes 16 bit 44khz audio and my phone might not be that. I can't record the video again, and I don't know how to convert the sample rate with out better... erm... different video editing software.

Any tips? I had this same problem 3 quarters ago when I needed to send my teacher 2 clips of some piano. I ended up sending them raw and separate because Camtasia was screwing with the sound. Also, it is a legal copy of Camtasia 8. 
Photo of Jared Frost

Jared Frost

  • 4 Posts
  • 2 Reply Likes
  • frustrated

Posted 2 years ago

  • 1
Photo of kayakman

kayakman, Champion

  • 6250 Posts
  • 1834 Reply Likes
can you play the phone clip in some player where the audio sounds OK?

perhaps try this ...

if so, capture that clip playing with Camtasia Recorder [record system audio]; use that audio in your project work; put the new clip on timeline, separate audio from video; delete the [captured] video; add in your original phone clip; silence that

you should then have good video from the phone, and good audio from the Recorder re-capture

does that work?
Photo of Jared Frost

Jared Frost

  • 4 Posts
  • 2 Reply Likes
I think I figured it out. I don't know why this works but you right click the file, click edit audio, and check the check box for "Mix to Mono".

I lied, after I recorded it like you mentioned I had to do this. It doesn't get rid of the low quality sound if I drag and drop the original file, I have to record it first with camtasia. 
(Edited)