I imported an .mp4 video and in the thumbnail it shows that there are images, but when I drag the video into the timeline I get a black screen. The audio plays, but the visual element is missing. I'm sure there is a super easy fix, but I haven't found it yet. TIA for your help!
We've heard of this from a couple of people so far, though we cannot reproduce it here. We've seen that a couple things might help (please let us know?) 1 - close down other programs, things that could be taking up a lot of memory, like 20-30 tabs in a browser 2 - We THINK it only happens on OSX 10.10. Is that what you're on?