Imported video is choppy

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  • Updated 3 years ago

This conversation has been merged. Please reference the main conversation: Import, edit, & produce 60fps video

I'm using Camtasia 8 and importing .mp4 files filmed with a Flip camera. The video is incredibly choppy and not synced with audio at all. Help! Any suggestions are greatly appreciated!
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Sara Hunter

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Posted 7 years ago

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Kay Lewis

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I took my mp4 video opened it in Movie Maker and saved as "Burn DVD" making it a wmv file then uploaded it back into Camtasia and it sounds fine now! 
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iBio The Graalian .

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I think I've found an easy way to edit the video without being chopped (I meant, chopped for the video, not for you...)

Upload your video with the private option on YouTube;
Download it with any YouTube video downloader;
Use it in your Camtasia Studio projects by searching it in "Downloads".

Since YouTube video downloads works fine on Camtasia, I think a normal camera recording posted on YouTube will do it also.
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Richard Franklin

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I'm having the same issue and TechSmith's customer service / tech support is completely unhelpful. I'm amazed that they're ignoring this because it's such a well-documented issue.Has anyone gotten any help from TechSmith with this issue?
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Joe Morgan

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Richard Franklin

Many factors can come into play here. More information is needed to form an opinion.

What type of footage is this MP4, AVI, etc. What is the frame rate of the footage?

Are you using a high powered computer?

What version of Camtasia are you using? the more details the better.

Regards, Joe
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Scott Schmerer, Senior Software Engineer

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Hi all

We want to thank you for your patience while we worked to improve Camtasia. Camtasia 9 is a 64 bit application and that has substantially helped us to improve performance, stability, the ability to work with more complex projects, and allows Camtasia to take advantage of more resources if you have a more powerful machine.  Most of these benefits will still only be noticeable on stronger machines (see our system requirements). Video editing and rendering is a very computationally intensive process unfortunately.

We have found having access to more computer resources has resolved many of the issues we saw in version 8.x, especially when working with large video files.  If you're running 64-bit Windows, you can download the free trial here.

However, Camtasia 9 is not currently able to edit in 60 fps. If your source content is 60 fps, Camtasia is forced to down sample the content at playback, resulting in heavier CPU load and possible play back stutter depending on your machine (even in 64 bit). You could use Camtasia to produce the content to a 30 fps mp4, re-import into Camtasia, and have a smoother editing experience.

Please feel free to post your feedback and feature requests here in our Community forums and remember, all technical support-related inquiries should be directed to our dedicated Technical Support team at

Apologies for the inconvenience and the wait,

Scott Schmerer

Senior Software Engineer, Camtasia Windows

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Chris Esenberg

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I am trying to render an MTS video and it will not play back without heavy pauses- this was done when audio input was attached

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