Importing Camtasia 9 exported zipped project file to Camtasia 2019 error: Check if enough disk space or permission to write to folder.

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I am attempting to import a zipped project file from Camtasia 9 on Win10 from a colleague to my instance of Camtasia 2019 on Win10.  I get the following error: "Check if you have enough disk space or permission to write to the destination folder." I have both enough disk space and permission. I first attempted the import to a folder of my choosing, which didn't work, and then I tried to import to the default Camtasia folder, which also didn't work. I just upgraded to Camtasia 2019. I did a complete shutdown/restart on the chance that might help. Same error results. I'm not finding a solution in the Community or on the web. Any ideas? Thanks!
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dmjones1

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Posted 6 months ago

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kayakman, Champion

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a Camtasia 9 project should import [after the project upgrade] to Camtasia 2019, just fine

perhaps try this ...
.
when importing the zip, un-check the "open after imp[port" check box; this should basically just unpack the zip file; does this step work?  you should be able to extract to anywhere you want; best to extract to your system drive

if the extraction works OK, next try opening the project file with 2019; does that work?

how large is the folder holding the extracted project?
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dmjones1

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Hi kayakman: I am attempting to extract to a folder on the C drive.  As you suggested I unchecked "open after import" but got the same error about size and/or permission. I again checked permissions and I'm shown as Admin for the folder. Also, I checked to see if a limit or quota on folder size had been set -- it has not been set, that is disk quotas are disabled. Does this address your question of how large is the folder?
Also, the video isn't large = about 5 minutes
Thanks

(Edited)
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Joe Morgan

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I'm curious,
How many times would you say you've fixed/saved a corrupted .project, .tsproj file or zipped project. "For your own purposes"?

Its great that you attempt to help others in this area.

Have you ever made a tutorial covering this subject?
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dmjones1

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Thank you for the suggestions kayakman. I'll check with my colleague to determine how he created the zip file.
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kayakman, Champion

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@  dmjones1

I've reconstituted the missing media file; this updated zip contains the complete project ...

CAD_How_To_Portal_v1-FixedWithMissingJPG
https://www.screencast.com/t/bKUPN6VoArg2

the original zip was hand compiled in Explorer, and zipped using the Explorer function; it was not a zip exported from Camtasia 9

here are its contents ...


3rd item is a MP4 SmartPlayer production of the original project; here are its contents ....


zipped Camtasia projects cannot be "imported" if they have sub folders; that's why the error

I used the production's MP4 to reconstitute the missing JPG

Joe Morgan ... 

I'll answer your post's questions a little later today
(Edited)
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dmjones1

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Hi kayakman: Yes, I've confirmed all of your statements with my colleague. Thanks for your help.
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kayakman, Champion

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Joe Morgan ... 

regarding "fixing" ... "for my own purposes" ... hard to answer with authority; a lot of water has flowed over the dam during the 19 years I've been working with Camtasia; but here's my WAG ...

1.  zipped projects ... probably less than 50 times; mostly due to zipped file names being too long [a Windows thing]

however, when working with beta builds, that's another story; once lost 200+ zipped projects because a later build could not "import" zips made with an earlier build

2.  tscproj files ... only a few times; usually traced to a failed "save" where a single end-of-line character goes missing [which breaks the entire tscproj]; also, being a screencasting outlaw, I edit directly in the tscproj a lot; I've broken some by accidentally deleting something I shouldn't [it's a risk/reward thing]

3.  corrupted projects ...  way too many to remember; they break for many different reasons

regarding "tutorials" ...

a few addressing how to fix projects, or solve production failures
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Vi Bui

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Hi all I have the same problem and am reading this thread back and forth and do not really understand how it was solved?
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kayakman, Champion

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drill into your original zip file using Explorer; are there any sub folders in that zip file set?
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Vi Bui

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thanks for reacting so quickly, I received the zip file from a colleague so will check with her
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kayakman, Champion

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just double-click on the zip you received; that will display what's inside
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Vi Bui

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k sorry yeah it was a long day.. it goes .zip->one folder->two folders+ .html, mp4, xml etc. 
is that "one folder" too much? I even just tried to delete and copy so that it foes .zip->two folders+ .html, mp4, xml etc.
but doesnt work

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kayakman, Champion

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sounds like you got a zip of the project's production
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kayakman, Champion

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your associate needs to export the project as zip using Camtasia, and send you that file
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celliott

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In case anyone is following this thread for the same problem. I was getting a general error exporting to a zip so made a copy of the project, deleted everything on the timeline and tried again, same error. Then I deleted all my screen recordings out of my media bin, same error. I kept eliminating things out of my media bin until it zipped without an error. I discovered it was one stupid PNG that it didn't like for whatever reason. So I deleted that file on the original project and zipped it.