impossible to install Office 2016 output

Hi,
I have Snagit 2018.2.1 and Office 2016 (not Office 365).
When I try to install Word or Excel ouput I see the following screenshot and nothing happens.
Same thing if I download Word.tscplugin.

What should I do?
thank you
Stefano

Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1749981/RackMultipart20180905-120231-3x5ss9-SNAGIT_PROBLEM_inline.jpg?1536154973

Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1749981/RackMultipart20180905-120231-3x5ss9-SNAGIT_PROBLEM_inline.jpg?1536154973

stefano.quare

6 Posts
0 Reply Likes

Posted 8 months ago

8 months ago

Dubie

1283 Posts
1035 Reply Likes

Here is what to try.

Close down Snagit completely.

Make sure the Word output you downloaded ends with the file extension .tscplugin.

Sometimes when downloaded the extension gets changed to .zip . That won't work to install.

So if the extension is .zip you need to rename it to .tscplugin

Now just double-click the file and it should install.

Note: There has been problems installing the outputs with some anti-virus programs running
so you may need to check into that if you run a AV program.

Also you posted this in the Camtasia forum. You'll possible get more exposure to your question posting it the Snagit forum.

:)

(Edited)

Comment

8 months ago

stefano.quare

6 Posts
0 Reply Likes

Thanks Dubie for reply.
I did the following steps:
1. double-click on Word.tscplugin = does not work
2. disabled antivirus = no changes

The strange thing is that it only happens with Word, Excel and Power point which are installed in my pc.
For example, Microsoft OneNote works.
Same with others (Dropbox, FB, evernote, ...)