impossible to install Office 2016 output

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  • Updated 2 months ago
Hi,
they suggested me to write in the Camtasia forum even if the problem is of Snagit.


I have Snagit 2018.2.1 and Office 2016 (not Office 365).
When I try to install Word or Excel ouput I see the following screenshot and nothing happens.
Same thing if I download Word.tscplugin.

What should I do?
thank you
Stefano


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stefano.quare

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Posted 2 months ago

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george

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Are you clicking in the "Restart now" button?
 or not?  Your message does not make this clear.
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stefano.quare

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Yes, I clicked on restar but nothing.
I tried to restart the pc but nothing.
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george

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Perhaps it is time to contact TechSmith support.
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Robert R., Online Community Admin

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Hi Stefano;

Does the Share field not already have the Word output as seen here:




Have you tried the Word output from: https://www.techsmith.com/snagit-outputs-windows.html ?
-Robert
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stefano.quare

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UPDATE: I have installed Office 2016 and Snagit again.
The plugin in Word, Excel and Power Point now installs it but gives me this message.