Impressive behavior!

  • 9
  • Praise
  • Updated 3 years ago
I deal with all kinds of software. I am immersed in the "Adobe universe" with a product I use and teach others how to use. And in the past several months I've had some rather serious issues with licensing and just making my Adobe stuff work.

Imagine how refreshing I found it when I had to travel to a distant city to facilitate some training. The class wanted to see SnagIt latest version. So after class on the first day I downloaded an eval copy of SnagIt and installed on an older laptop I've been using. 

I was just blown away by the behavior. SnagIt saw I wasn't logged in and asked me to log in. Okay... Then after logging in it recognized that the software wasn't activated with my assigned key. I knew that but my key was on my other computer at home. I was fully prepared to just use SnagIt in trial mode for a few days. Then...

SnagIt says, hey, we found a key assigned to you! Please stand by while we activate for you!

Holy moly! That seems to me to be some pretty awesome customer service. Especially when you compare to Adobe who just kind of scratches their head and implies "sure sucks to be you" when your assigned Adobe key doesn't work to activate their own software!

Just wanted to pass this along and tell whomever is responsible for this behavior that it was a job done exceedingly well!

Cheers... Rick :)
Photo of Rick Stone

Rick Stone

  • 6598 Posts
  • 3166 Reply Likes
  • Elated

Posted 3 years ago

  • 9
Photo of Doug Troxell

Doug Troxell, Senior Software Engineer, Snagit:Mac

  • 217 Posts
  • 94 Reply Likes
A link to your feedback was shared with the development team. We appreciate you taking the time to share.  (which I've noticed you do consistently)  Thanks!
Photo of Rick Grunwald

Rick Grunwald

  • 1422 Posts
  • 990 Reply Likes
If it does not stop and let you choose "trial" you might add that step. I get that with ACDSEE and while I always choose to enter a license key and log in,  it is nice that I can go with the trial and unlock later should the need arise