In Camtasia 9, when I click on a track, it turns green. I can't see the audio.

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I am trying to sync up to audio tracks, but I can't see the audio when I click on one of the tracks because it turns green.
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bernard.phillips

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Posted 2 years ago

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kayakman, Champion

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I cannot reproduce your issue, more info would help

can you post another screenshot showing the same clip as above but "unselected" so we can see that clip's audio waveform?

better yet, do a brief screencast, host on screencast.com, showing the issue occur 

also, with the no-audio clip selected, check gain in audio properties to be sure it is not already set to 0%
(Edited)
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bernard.phillips

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In the screenshot above, there is track right below the green track.  Notice that you can see the audio waves.  If I click on that track, it will also turn green, and the track above will show the audio waves.  Does it something to do with my Windows 10 color settings?
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kayakman, Champion

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bernard.phillips

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Thanks for your comment.  At least you proved that I am seeing green.  I guess my green is just too opaque to see through.  Maybe something with my Windows 10 settings.
Best, Bernie
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Peggy Farren

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This is happening to me too.  Windows 10. Camtasia 9.
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Peggy Farren

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This is happening to me too.  Windows 10. Camtasia 9.
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Vicki Hagen

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Windows 10, Camtasia 9, I have the green bar in the SYSTEM audio, but there is nothing in the Audio track. We are getting 13 apps of Camtasia 9 for our Training department. I'm supposed to teach it, but tough to do when you can't find what they say is there. Please HELP!


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kayakman, Champion

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could you please explain further; maybe post a screenshot or short screencast showing the issue?
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Vicki Hagen

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I think it is solved. I went to the Track 2, CBT audio. I did a right-click.>Edit Audio. THEN the green line appears and I can do the audio points.


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mikevetmed

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I'm having the same issue, especially when I put multiple audio tracks on one project. My guess is Camtasia 9 software is poor at handling the volume (this had never happened in 3 years of using Camtasia 8). I'm on Windows 10.
I've tried things like 'edit audio', move the volume up and down, shrink and enlarge the track size. These tricks work sometimes, as does waiting several minutes. In most cases, though, nothing works.
In all, it's an extremely frustrating loss of work time. I hope Camtasia will update this problem, even though they seem to be spending their efforts on making me pay for the upgrade to 10. I won't do it, I don't trust them anymore because I was more satisfied with Cam 8, precisely because of this issue. 
It's a major loss of trust for me.
(Edited)
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mikevetmed

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Follow up: My current solution is to put about 10 audio files onto one track and wait a long time. I estimate it took 30 minutes for all the audio levels to show up, one-by-one. Even then, there were several spots that showed no levels yet had audio.
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Vicki Hagen

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Thanks so much. I'll tell you, I sure liked Camtasia 8 more than this. I don't see advantages that outway the problems.
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kayakman, Champion

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curious ... what file type is the problem audio?

I use 2018 extensively and do not experience the issue; I will note that if MP4s are used on timeline, the displayed audio waveform height is often very small; maxing out track height can help; and with MP4s, it can take a good while for the [small] waveform to paint in the timeline display; with multiple sequential files, it can take a long time [many minutes] to refresh