In video warning message? 'Local Network Security', how do I turn this off?

  • 17
  • Problem
  • Updated 7 years ago
  • In Progress
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Inactive threads; archiving to prevent necroposing

The message shows when I run the HTML of my video: "Certain features in your video are currently disabled due to Local Network Security. These features work correctly when the video is played from a Website or Server."

Before I upgraded my 8.0 version videos never and still do not, show this popup in-video message. Since I updated and updated a project then previewed, I see this message.

My company uses these videos for our in-application tutorials for our clients, so this popup is a bad thing. I've tested my video in out application (HTML window) and it still displays the message, also tested on 4 other test systems our QA use, still shows...

Attached is a screenshot of the message.
Photo of razsteroxzine

razsteroxzine

  • 22 Posts
  • 0 Reply Likes
  • concerned

Posted 8 years ago

  • 17
Photo of kayakman

kayakman, Champion

  • 8041 Posts
  • 2778 Reply Likes
I see this when viewing locally in Chrome, and videos contain hotspots [which are dissabled]. Same video in IE9 = no similar message, but hotspots still disabled.
Photo of razsteroxzine

razsteroxzine

  • 22 Posts
  • 0 Reply Likes
I was informed of this by the Techsmith team member... Now I have to figure out how to resolve this wonderful issue.

The odd thing is, there are no links or hot-spots, just a video that loops for our clients. I'm looking into another method and may reply back with my fix.

Thanks for the info Karakman.
Photo of kayakman

kayakman, Champion

  • 8041 Posts
  • 2778 Reply Likes
I think looping uses a hotspot?
Photo of Mary Peek

Mary Peek

  • 4 Posts
  • 0 Reply Likes
I am having the same issue with every project I produce since upgrading to Camtasia 8. I created a very simple project by just recording the screen for 20 seconds. No loops, hotspots or anything. Same problem. And even weirder, when I try to play this video from a website, it comes up in a tiny window - about 1 1/2 inches by 1 inch. (Yes, my production size settings are correct.) Did you find out anything more?

Regards,
Mary
Photo of Dave O'Rourke

Dave O'Rourke, Senior Software Engineer

  • 1460 Posts
  • 435 Reply Likes
This warning should only come up when the HTML page is launched from your local hard drive. When the browser loads a web page from your hard drive, it uses tighter security settings to prevent scripts and plugins running in the browser from doing things they should not do... such as reading files off your hard drive, and then sending info to some site on the internet. For this reason, all browsers place restrictions (known as a security sandbox) on what scripts and plugins are allowed to do when the HTML page resides on your hard drive.

When the HTML page resides on a web server, the browser uses a different set of security rules.

Try uploading the entire file set that was produced to your web server, and then view the HTML page by visiting the URL on your website. This should eliminate the warning, and your video should function as expected.

An easier method is to use the Share to Screencast.com option in the production wizard. This will upload your video, and you get a URL that you can share. Because the files are uploaded to a web server, the local security warning will not show, and your video will be ready to play.

Hope this helps.
Photo of JackieF

JackieF

  • 3 Posts
  • 0 Reply Likes
Hi Dave. Is it possible to designate a local install folder as trusted, instead of using a web server? My students require the files installed locally on their computers, without access to a web server.
Photo of Scott Stanchfield

Scott Stanchfield

  • 4 Posts
  • 1 Reply Like
For local viewing, you can set up a local web server, like Mongoose (http://code.google.com/p/mongoose/). I'll explain in an overall reply to this topic.
Photo of JackieF

JackieF

  • 3 Posts
  • 0 Reply Likes
Thank you for the suggestion Scott - it might help others. The student computers cannot have a web server on them though. I am really hoping to use FILE URLs rather than http...
Photo of Scott Stanchfield

Scott Stanchfield

  • 4 Posts
  • 1 Reply Like
To view videos locally, you need to set up a local web server. There are several lightweight web servers available; a pretty good list is at http://en.wikipedia.org/wiki/Comparison_of_lightweight_web_servers.

I'll give a simple example here using Mongoose on windows (http://code.google.com/p/mongoose/).


  1. Download mongoose-x.y.exe (currently mongoose-3.7.exe) from http://code.google.com/p/mongoose/


  2. Store it anywhere you would like. For example, c:\tools\mongoose


  3. Create a file in the same directory as the .exe called mongoose.conf. It should contain a document_root directory that contains your videos. For example

    document_root C:\Users\Scott\Documents\Camtasia Studio

    points to my camtasia output folder so I can test the videos immediately after creating them.


  4. Run mongoose-x.y.exe. You may be prompted to change firewall settings. Be sure those settings are only accessible on your local/private network!


  5. Open your browser using a URL like

    http://localhost:8080/sample-video/sa...

    Everything should run well.


  6. Right-click the mongoose icon in your windows system tray and choose "Exit" t stop it






Photo of Jim Stutsman

Jim Stutsman

  • 6 Posts
  • 0 Reply Likes
I am selling a product that is essentially a website on a DVD. It contains 30+ videos created in Camtasia for Mac, each using the player added by the "Export for web" option. This worked great in testing, so we committed to having the DVD manufactured. Now we are getting feedback from Windows 7 & 8 users that have Chrome as their default browser. Each video opens with the orange box saying "Certain features in your video are currently disabled due to Local Network Security. These features will work correctly when the video is played from a Website or Server." This problem only happens with Chrome. IE and FireFox work fine. For now the only thing we can tell our customers is to open the DVD in IE, but if we have to manufacture another batch I'd like to know how to avoid this problem.

This reply was created from a merged topic originally titled
TSC Player problem with Windows 7 or 8.
Photo of Ashley

Ashley

  • 2 Posts
  • 0 Reply Likes
Same here Jim I'm frustrated to:(
Photo of john smith

john smith

  • 3 Posts
  • 0 Reply Likes
I'd like to know the answer too. This msg seems pretty silly since the video plays just fine. Unfortunately for me, opening from the hard drive doesn't work at all in ie or firefox.

This is also wrong too because I'm been trying all day to get the video to appear on the webserver, xampp and iis. Just keep getting this message "we are unable to connect to"... error. And yes, I do have mp4 added to mime types.

Still waiting for a reply to my other question submitted 3 months ago.
Photo of Bill Myers

Bill Myers

  • 10 Posts
  • 1 Reply Like
There is an easy solution to the problem. A minor change the player-min.css and the problem goes away.

I show how to do this in the video at http://www.bmyers.com/public/solve_th...
Photo of Bill Myers

Bill Myers

  • 10 Posts
  • 1 Reply Like
There is an easy solution to the problem. A minor change the player-min.css and the problem goes away.

I show how to do this in the video at http://www.bmyers.com/public/solve_the_Camtasia_8_Security_Warning_problem.cfm

Bill
Photo of Scott Stanchfield

Scott Stanchfield

  • 4 Posts
  • 1 Reply Like
Bill - you rock! Thanks for the tip!
Photo of Jim Stutsman

Jim Stutsman

  • 6 Posts
  • 0 Reply Likes
Well done Bill! The fix will work on videos produced with Camtasia for Mac. I'm working on finding the CSS file in the app bundle for a longer term fix. Thanks!
Photo of Mary Peek

Mary Peek

  • 4 Posts
  • 0 Reply Likes
Thanks Bill, this resolved the problem for me too. Great how-to videos!
Photo of Scott Stanchfield

Scott Stanchfield

  • 4 Posts
  • 1 Reply Like
Actually... it doesn't quite solve it. It gets rid of the message, but I still lose the table of contents. Bummer. I'll have to stick with the local server approach I outlined above.
Photo of Bill Myers

Bill Myers

  • 10 Posts
  • 1 Reply Like
Scott,

I get around the table of contents problem by creating my own table of contents for CDs and DVDs. I've written a program that automatically generates the framework.

While I call it a 'CD menu generator', it will work with Camtasia (and other) videos placed on the web, on CD/DVD, or run on local web sites.

It's a free tool. You can see it at http://www.bmyers.com/public/1668.cfm

Bill
Photo of Dave O'Rourke

Dave O'Rourke, Senior Software Engineer

  • 1460 Posts
  • 435 Reply Likes
@ Bill Myers and anyone considering commenting out the alert dialog:

It's important to note that commenting out the alert dialog doesn't fix the problem. It just masks the problem by suppressing *all* error messages. So when something goes wrong, you won't know why, because you'll have suppressed the mechanism by which the HTML5 player tries to inform you of any problems it may encounter.

In this case, the issue is that when played back from the hard drive (instead of a web server), the player is unable to load the configuration data in the XML file. This means that the player runs with default values, instead of the ones you specified when you produced. It also means things like Table of Contents, Hotspots, and Quizzes will not work, because this data is loaded from the external XML file. The error message is giving you instructions on how to fix this problem... you need to move all the files to a web server. This is assuming you have your own web server, and know how to get files onto it.

A simpler approach, if you're distributing on the web, is to use the Share to Screencast.com option. This will produce and upload your video, and you're free of all this hassle of dealing with the player, hosting, files, etc.

It's true that we don't have a good option right now for dealing with CD/DVD distribution. The browsers (Chrome, Firefox, IE, etc.) have have made local playback of videos in the browser very difficult, often breaking playback solutions that once worked well. We've not focused heavily on CD/DVD playback, choosing instead to focus our efforts on enabling mobile playback on tablets and phones from a web hosted player.

We do realize that there is a use case for local playback, whether it's CD/DVD or perhaps an internal network share at your organization. If this is important to you, I'd encourage you to post this as a new "Idea" (basically a feature request) on this site, tagged for Camtasia Studio. We'd love to start a discussion about what you need, and to gauge the interest and need for CD, DVD, or other forms of playback that aren't currently supported.

Hope this helps.
Photo of Jim Stutsman

Jim Stutsman

  • 6 Posts
  • 0 Reply Likes
In our case the "put it on a server" solution is not workable. We are selling a reference, with 4GB of video on a DVD that will potentially be viewed many times. Predicting how many times, in order to factor in bandwidth cost, is not possible. Also a substantial portion of our market lives in areas where broadband is not available. Viewing video over dial-up or satellite is not an option. By distributing a "website on a DVD" we are able to price our product affordably and give a good user experience to everyone.

Prior to Bill Myers fix I had already solved the problem by editing the HTML index file that Camtasia produces for the video. Chrome is HTML5 capable and can play the MP4 video file without resorting to Flash. I don't understand why the Camtasia-provided player doesn't just pass the MP4 file directly to Chrome. Here's what I did to solve the problem, replacing the player code with that shown in this PDF:

http://www.softwaremiracles.net/playe...

This works fine with Chrome in all flavors of Windows, although it refuses to use the closed caption files on the DVD. I can move those to a server, since they are small and will not cause any bandwidth problems. IE10 is perfectly happy to play the video with closed captions, straight from the DVD. I did have to export the CC files and create VTT versions, but that's not difficult. On the Mac I always use the TSC player, since the Safari HTML5 player does not support CC unless you build your own Javascript controls, and I'm not advanced enough to do that.
Photo of Dave O'Rourke

Dave O'Rourke, Senior Software Engineer

  • 1460 Posts
  • 435 Reply Likes
Jim,

Thanks for the additional detail on your use case. I agree that your intended use may be better suited for your chosen distribution method, for the reasons you mentioned. Thanks for taking the time to type that up. It helps us to understand the ways in which our users are trying to distribute their videos, so that we can look for ways to make this easier on you.

From the PDF, it looks like you're doing your own browser detection based on the user agent string, and using an HTML5 tag for IE10 and Chrome. This works for basic video playback, because those browsers currently ship with decoding support for MP4 (H.264 video, AAC audio). However, note that all interactive features (hotspots, table of contents, quizzes) will not work, because these are enabled by the TechSmith player.
Photo of Chris Dockwell

Chris Dockwell

  • 1 Post
  • 0 Reply Likes
We're in a similar situation as Jim with a DVD based product that is similar to a website on a DVD. This has served as well with over 50 different training DVDs produced including a wide distribution on Amazon. While DVD based training is going the way of the Dodo bird, it will be a gradual decline. Thus, our DVD based training which uses HTML content is one our company's pillars.

Not only is the Chrome message annoying, the videos actually stop playing when Chrome is used on Windows 8!

One workaround were testing is to export all of videos from Camtasia 7, and then simply copy the .MP4 that was created using Cam 8 into the production folder created using Cam 7. Thus, were replacing the Cam 7 produced MP4 with the Cam 8 MP4. Early testing seems to resolve the issue.

All that being said, I'm in favor on continue support for DVDs.
Photo of hero

hero

  • 4 Posts
  • 0 Reply Likes
When using Hotpots or Quizzing in my video file ,I get this message in the web browser:

Contain features in your video are currently disabled due to Local Network Security. These features work correctly when the video is played from a Website or Server.
Click to Close

Help me how to solve it?

This reply was created from a merged topic originally titled
HotSpots and Quizzing in Camtasia.
Photo of Kevin Mojek

Kevin Mojek, Employee

  • 588 Posts
  • 125 Reply Likes
I've looked into this and yes, it is specific to the Chrome browser. As Dave said, the root cause is that for local pages, security settings are restricting access to a file which contains info regarding hotspots, table-of-contents, and quizzing. What's confusing is that you'll get different behavior depending on what version of Camtasia Studio you are running and which Flash plugins are enabled.

(1) If your project does not contain any interactive elements (hotspots, table-of-contents, quizzes), upgrading to 804 should solve the problem, viewers should not get that message when running locally or from DVD.

(2) If your project does contain interactive elements, those may silently fail in some cases when your project is produced in 804 and viewed in Chrome.

We are looking into solutions for (2) for our next release.
Photo of Andrea Rossi

Andrea Rossi

  • 6 Posts
  • 0 Reply Likes
No, the 08.00.04 does not prevent me from seeing the message using IE and firefox....
Photo of Ramon Lazo

Ramon Lazo

  • 2 Posts
  • 0 Reply Likes
You must resolve this issue by allowing local viewing of the integrated files. I think it is silly that Techsmith concentrates on the web server delivery aspect of the finished product when it is clear that quite a few of your users create products for local view only. My irritation is that I am trying to test my files locally and really do not want to set up web access for all of my products until I need to deploy them. It makes formative evaluation of my content easier and I can fix problems on the fly without having to deal with the extra protocol of uploading files to and from the server (you try loading 150MB of video content on a busy network and see how many grey hairs you have left to pull out at the end of the day). So...put the functionality back for local view of final product.
Photo of kayakman

kayakman, Champion

  • 8041 Posts
  • 2778 Reply Likes
I also believe this behavior should be resolved. It was not an issue with CS7 productions.

Many of the videos I produce, [and I make thousands], have large MP4s; uploading just 1 can take many hours.

Current workflow requires 2 views to catch mistakes: 1 locally to see of video is OK, then a 2nd after upload to check captions, hotspots, etc. This is a material increase in workload.

I miss the ability to produce and QA locally.

A solution would be most appreciated.
Photo of Dave O'Rourke

Dave O'Rourke, Senior Software Engineer

  • 1460 Posts
  • 435 Reply Likes
Official Response
I've marked this thread as "In Progress", which means that we are working on this issue to prevent the "Local Network Security" message from displaying in Chrome, and working toward enabling functionality when the files are hosted in the tighter "local security" sandbox.

For users distributing via a web server...
The "Local Network Security" message should go away once the files are moved to a web server. This causes the browser to use a different security sandbox, and things should work as expected. So you do not need to wait for the next version if this is your situation.

For users distributing on CD, data DVD, or network share...
These are cases where the browser uses a tighter security sandbox, which places constraints on what we are allowed to do in the player. We are working on the player to enable as many features as possible in this scenario.

These updates will be in the next release of Camtasia Studio, which will be a free update for all 8.x customers. I'm sorry, but I cannot talk about release dates at this time. If you'd like to be notified when this functionality becomes available, please click the +1 button at the top of this thread, and you should receive an email when this thread is updated.

Thanks to all for your feedback.
Photo of Brian

Brian

  • 1 Post
  • 0 Reply Likes
Looking forward to resolution of this problem. I also have a CD/DVD based product with HTML table of contents that's ready to go to Amazon, but I don't want security warnings on my products.
Photo of Forex Fisherman

Forex Fisherman

  • 1 Post
  • 0 Reply Likes
=(
Photo of klp

klp

  • 1 Post
  • 0 Reply Likes
I have this problem viewing from a web server. Also, my quizzes don't work. Not sure if the two are related.
Photo of Kevin Mojek

Kevin Mojek, Employee

  • 588 Posts
  • 125 Reply Likes
Official Response
We recently released CS 810 and that includes fixes for most of the issues covered in this thread.

However, there are some inherent browser restrictions with playback of local content. Those are:
- Jump-to-URL hotspots
- Reporting quiz results via email
For those to work, you'll need to host your project on a web server. Otherwise, the security sandbox will disallow it and you'll get the warning message.
Photo of Andrea Rossi

Andrea Rossi

  • 6 Posts
  • 0 Reply Likes
Sorry... I have recently installed the version 08.01.01 of camtasia...

I don't see any longer the problem when i play my e-learning courses on my local machine...
Is it possible that the last release fixed this problem?? or am i lucky?

i want to further analyze the situation....

Thank you in advance for any feedback,
Andrea
Photo of Kevin Mojek

Kevin Mojek, Employee

  • 588 Posts
  • 125 Reply Likes
Yes, starting with 8.1.0, local playback should for the most part, be ok. The exceptions are for features that require connecting to a non-local resource... hotspot callouts that re-direct the browser to an external page or quizzing that submits results externally are two examples. I don't think browsers have ever allowed that.

The problem was, we were at one time showing the warning for content that didn't require external access, like hotspots that would redirect the viewer to a different point in the video.

Hope that helps!
Kevin

This conversation is no longer open for comments or replies.