Inconsistent video streaming performance experienced down under

  • 1
  • Problem
  • Updated 5 years ago
  • (Edited)
Inconsistent video streaming performance from Screencast.com...sometimes excessive buffering, sometimes superb streaming.  I am an academic with a major university in New Zealand and a vocal champion of Camtasia Studio.  Unfortunately the streaming performance my students and I have experienced from around August 2014 onwards has been hideously poor at times.  In desperation I uploaded a mirror of all my online lectures onto our school's own server and had to give up on Screencast.com.  My students were literally on the verge of revolt.

Just today I arranged a meeting with a colleague about launching some additional online courses for professionals and sent her an invitation to view my content on Screencast.com.  Fortunately she did not yet accept that invitation as when I attempted to view my 720p AND 480p videos they all struggled to load and when they finally did they suffered from excessive buffering.  Of course as I am typing this Screencast.com is working perfect.

In short, I simply can't afford such inconsistent performance as students and other viewers will not stand for it.  Is there any possibility of having a premium pro account in screencast.com with a superior server that will perform all of the time?  Even double the annual Screencast.com subscription would be worth it to me.  Otherwise I will need to drop Screencast.com
Photo of Michael Rehm

Michael Rehm

  • 29 Posts
  • 2 Reply Likes
  • mutinous

Posted 5 years ago

  • 1
Photo of Culver Ganem-Redd

Culver Ganem-Redd, Employee

  • 79 Posts
  • 9 Reply Likes
Hi Michael,

Thanks for getting in touch, and I'm sorry to hear that you're encountering such serious performance problems with Screencast.com! I definitely want to help you get these resolved as much as possible.

The first thing I would recommend is opening a ticket with TechSmith's support department. They can help you perform some diagnostic tests to try and focus in on where the breakdown in performance is happening. Be sure to include links to some of your content in the ticket if you can.

As you work with tech support, you might also try double-checking your video production settings. As Glenn explains in this thread, Screencast.com doesn't perform the kind of optimizations that you might see on other streaming services like YouTube, so you could check this tutorial to make sure your bit rate, video dimensions, etc. are as ideal as possible. Since the performance of your videos isn't consistently poor, my personal guess is that these settings aren't the root cause of the issue, but I wanted to connect you to this information anyway to help you ensure that all possible bases are covered.

Please don't hesitate to let me know if you have any other questions or concerns,
Culver Redd
Photo of John S. Richards

John S. Richards

  • 391 Posts
  • 60 Reply Likes
Michael,
Could your problems be related to local internet user demand of available system resources?
New Zealand has strong connections via Sydney Australia.Your IT Dept. may be able to help track demand use and test with you.
I have great success using Screencast.com in remote locations, where I expect poor to slow service, in remote parts parts of China, and in the countryside of Malaysia, Philippines & Indonesia.

In Jakarta office buildings, I often find slower service, but this is due to high local demand, and local ISP services unable to keep up with demand. At the University of Victoria in BC Canada, Internet access slows down after classes...you can guess why, students are back in their university residences, busy online playing games and click driving around the Internet... The inconsistent performance you experience may have other causes. You might need local help to investigate. Pls post again if you find anything.
(Edited)

This conversation is no longer open for comments or replies.