Incorrect window size when select the area in Recorder...

  • 3
  • Problem
  • Updated 11 months ago
Hello. I have used Camtasia Recorder to re-size a program window which I want to record, or copy to Clipboard (using the Snipping Tool of Window, or another similar utility)

From some time ago, the size of the Window when locked in Camtasia Recorder is not
correct. For example, if I set the area dimension to 1280x720 and lock to some application
window, the real dimensions of the window are 1266x713

I used this feature for years and this did not happen. Now it happens on every computer I've
tried

Because the way of working, this is a very important issue for me

Anyone having the same problem? Is there any way to fix it?

Thank you in advance
Photo of info

info

  • 7 Posts
  • 0 Reply Likes

Posted 3 years ago

  • 3
Photo of Samarn Sumrith

Samarn Sumrith

  • 129 Posts
  • 49 Reply Likes
after that try to set dimension to 1280x720 again. can it resolve this problem?
Photo of info

info

  • 7 Posts
  • 0 Reply Likes

Thanks for your answer

I do not quite understand your question, but no, I have not been able to resolve this problem doing anything

Photo of Samarn Sumrith

Samarn Sumrith

  • 129 Posts
  • 49 Reply Likes
1. click on window you want to capture.
2. click on camtasia recorder and choose lock to application.
3. on camtasia recorder, select resolution to 1280x720.

this can resolve your problem?
Photo of Timbre4

Timbre4, Champion

  • 676 Posts
  • 266 Reply Likes

Hello,

No problem shooting 1280 x 720 sized clips all of the time.

Photo of info

info

  • 7 Posts
  • 0 Reply Likes

Thanks for your interest and your answers, but here it does not work

I am not sure but may be a problem coming after update to Windows 10 (or maybe to Windows 10-1115)

Please, look at the "grips" and the blue weigth lines at the left, right and bottom of the window of the "locked" Application. I believe the problem can be there

Thanks one more time


Photo of kayakman

kayakman, Champion

  • 6660 Posts
  • 2066 Reply Likes
I can see the issue you're having; looks like the grab boundaries are off except for the top of the window

have you tried manually adjusting the edges that are off, or, manually selecting the entire capture area, to match the target window?

just curious, but what is the dimension of your monitor, and the window you're trying to capture?
Photo of info

info

  • 7 Posts
  • 0 Reply Likes
Manually?

Professional laptop, 1900x1200 px, window to capture may change: 1280x720, 1028x768, etc.

Photo of Samarn Sumrith

Samarn Sumrith

  • 129 Posts
  • 49 Reply Likes
after you lock to application. try to resize the window and check that to number of resolution has change or not? if it change. try to enter 1280x720 again. window and capture area are fit like you want or not?

I have another choice for you. try to use sizer at http://www.brianapps.net/sizer/. you use it and adjust autocad window  to 1280x720. and choose "Select area to record" in Camtasia recorder. I think this can help you.
Photo of Joe Morgan

Joe Morgan

  • 6362 Posts
  • 3466 Reply Likes
That's pretty slick. Nice app, especially for free.

Thanks, Joe
Photo of info

info

  • 7 Posts
  • 0 Reply Likes
Thanks, but any of these solutions works here

Sizer? Thanks, but did you try run this utility on Windows 10 64-bit (even the last beta build dated July 2013)? I had already tried before but I cannot get it to work
Photo of Fred Grover

Fred Grover, Champion

  • 2386 Posts
  • 358 Reply Likes
I did try using the Sizer App on Windows 10 64-Bit System and Brian did a great job with that application and it was nice but I can verify it has not worked for me on Windows 10. Just my experience on the Sizer App. It needs to be updated for use on newer OS Systems. Not sure if and when Brian is planning on doing this though. I have not received an email back from him so not sure if he is even keeping it up to date.

If the other people's suggestions are not working for you then I would suggest contacting TechSmith Support Department as they may have a solution for you. The ways others have explained which we all have our different ways should have worked. Did kayakman's suggestion work for you at all ? Anyway the support information is below for you to contact them:

TechSmith Support Information

http://support.techsmith.com/

Phone: +1.517.381.2300
Toll Free: 800.517.3001
(U.S. & Canada Only)
8:00 AM to 7:00 PM EST Monday through Friday

Let us know what you find out and thanks for posting. Sorry for your inconvenience on this issue as I have not run into this issue for doing this as of yet. Have a great day/night and let us know please by posting back here what you find out.
Photo of info

info

  • 7 Posts
  • 0 Reply Likes
Thx
Photo of Nilgun

Nilgun

  • 1 Post
  • 0 Reply Likes
I have the same problem on my new laptop with Windows 10. PLEASE, find a solution. Never have that issue in Windows 7 on my desktop. Thanks. Nilgun
Photo of gc

gc

  • 5 Posts
  • 0 Reply Likes
Me too, the window is not correctly resized. It leaves a small margin surrounding the application window. Windows 10 64bit too.
(Edited)
Photo of Robert R.

Robert R., Online Community Admin

  • 1544 Posts
  • 458 Reply Likes
Hi there!

This can happen if you are not running Windows at its native DPI; I would like you to right-click on your desktop and go to Display Settings then set the slide bar as seen below in my screenshot to the 100% mark and press Apply/Ok. Once you close out of that window, please restart the computer and then test Camtasia Studio's recorder; is it recording the appropriate area?

Photo of gc

gc

  • 5 Posts
  • 0 Reply Likes
I already have that option at 100%. So that's not the problem, I'm afraid. I have Nvidia GEFORCE 950M and integrated Intel HD Graphics 4600 if that offers a clue. I get exactly the same screen capture as info user. The top of the window is aligned but left, right and bottom show a padding of around 6 pixels.
Photo of Robert R.

Robert R., Online Community Admin

  • 1544 Posts
  • 458 Reply Likes
Hi gc;

What version of Camtasia are you running? Are you running 8.6.0, or are you running a different version?
Photo of gc

gc

  • 5 Posts
  • 0 Reply Likes
Yes, I am running Camtasia Studio Version 8.6.0 (Build 2054)
Photo of info

info

  • 7 Posts
  • 0 Reply Likes
Hello,

I always run Windows at its native DPI

Does this is based on some technical reasoning? Or is it just try for trying and lose a little time testing?
(Edited)
Photo of gc

gc

  • 5 Posts
  • 0 Reply Likes
This seems a Windows 10 problem:
http://stackoverflow.com/questions/32752728/window-positioning-results-in-space-around-windows-on-wi...
http://stackoverflow.com/questions/34139450/getwindowrect-returns-a-size-including-invisible-borders
A workaround is:
Lock to application.
Set the size adding 14px wider and 7px higher (e.g. 1294x727)
Unlock.
Resize Camtasia frame 7px from the left, 7px from the right and 7px from the bottom.
Photo of danis00

danis00

  • 1 Post
  • 0 Reply Likes
Is there any update to this bug? I also have this problem, which is very annoying.

(Windows 10 64-bit, Camtasia 8.6.0 (build 2056) , native DPI, dual monitor set-up)
Photo of nmulichak

nmulichak

  • 1 Post
  • 0 Reply Likes
I was having this issue recording any web browser. I changed Google Chrome to run in Compatibility Mode for Windows 7, and that did the trick. Not sure if it would work on other software programs you might want to record, but it's worth a try.
Photo of Dave O'Rourke

Dave O'Rourke, Senior Software Engineer

  • 1434 Posts
  • 399 Reply Likes
Just a quick note to say that we are able to reproduce this issue where the window selection leaves space on the left, bottom, and right sides.  We're looking into a fix for a future version of Camtasia 9.x.
Photo of gc

gc

  • 5 Posts
  • 0 Reply Likes
Thanks Dave, I've already updated to Camtasia 9. Hope you can solve this soon.
Photo of Jose Morales

Jose Morales

  • 1 Post
  • 0 Reply Likes
2 years after this post i am having the same issue  what gives?
Photo of heathertrains

heathertrains

  • 1 Post
  • 0 Reply Likes
Yep, I am having the same issue. Running Windows 10. Just migrated over from Windows 8.1 Never had an issue until I upgrading to Windows 10. Now, when I lock to application, set dimensions to 1280 x 720, the browser window or application window is not 1280 x 720 and there is no way to lock and fit the recorder to the window. I've tried everything listed here. Ditching Camtasia to get the job done for the client.