Install Enterprise

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  • Updated 4 months ago
Hello
We have around 20-30 Snagit Users, we use the Enterprise msi to install Snagit. So now we want to Upgrade this to the newest Version. If we install it with msi and mst, the old Version will be still there. Is there any Option to install the New Version and uninstall the old one in one go.

Thanks for helping.
Kind Regards and greetings from Switzerland.
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malitius

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Posted 4 months ago

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Dubie

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Your best bet would be to contact support.

Your question would be addressed better than I think here in the community forums.

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Open a support ticket here:
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Dubie

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malitius

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Thanks for your Reply, i did that allready, there is no Option to uninstall the old Version;-)
Regards
Jonathan
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Joe Morgan

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https://assets.techsmith.com/Docs/pdf-snagit/Snagit-Deployment-Tool-Guide.pdf

According to this PDF, downloadable from the Enterprise Resources website page 34.You should be able to uninstall SnagIt. I removed my previous response because I'm completely out of my league being someone that has never used this tool and I only had a link to the enterprise resources page. Looking closer at your post I realize that you are already using enterprise MSI to install so I took a closer look at the page and found the PDF
if the PDF is an error I don't have the slightest idea what to tell you other than contact support like Dubie suggested above.

Regards, Joe


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malitius

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Hi Joe
Thanks for your Reply, there is no option to uninstall the last Version. Last time when i installed the new Versions on our Clients, i had to uninstall the old Versions manually;-(
Greetings from snowing Switzerland
Jonathan
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Joe Morgan

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Oh well, sorry about that malitus.

Greetings from snowing Vermont USA.
We have molehills here in Vermont, the call them mountains but the tallest one is only 4000 feet. Plus, were on track to receive about 10 inches of snow total snowfall by storms end. Totaling roughly 3 feet of snow for the entire month of January.

Switzerland can make a mountain out of our mole hill in both altitude and snowfall.
(Edited)
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Chris Larson, Snagit Technical Product Manager

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We are almost done implementing a new tool that will help uninstall old versions when deploying the latest version. It should be out in a month or so after some further testing. It will be available as part of the deployment tool on our enterprise resources page: https://www.techsmith.com/enterprise-resources.html

I can notify you when it's available or check back on that page in a month or so!