Installation Error on Win 8

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  • Problem
  • Updated 2 years ago
Installed the latest version(13), but when trying to run I am getting api-ms-win-crt-runtime-11-1-0.dll error. Running Win 8. Will reinstall fix it?
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Posted 3 years ago

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David D., Employee

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Hello, yes I would surely give reinstalling a try. That DLL (api-ms-win-crt-runtime-l1-1-0.dll) should be installed in your Snagit install directory (by default: C:\Program Files (x86)\TechSmith\Snagit 13 if you are on a 64 bit machine).
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I did that but I still have the same problem
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Same problem here on Win7. Was this resolved?
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Robert R., Online Community Admin

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Hi dmeeks;

For issues like this you will want to open a support ticket; have you done so yet?