Installation problem. Mac OS 10.15.1, 3.2 GHz Quad core i5, plenty of memory

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  • Updated 4 months ago
I just bought the snagit2020 app for Mac and downloaded it. I did as the installer said and dragged it to the Applications folder, but all I get is a 2kb alias. I deleted my first download and cleared trash before redownloading and the same thing happened. What net?
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Posted 4 months ago

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Luke Griffioen, Employee

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Sorry about the issue! My guess is there's some folder permissions that are a little out of whack, but if you copy snagit from the DMG installer and paste it in a Finder window that has the Applications folder open, that should work regardless of settings. I hope this helps!
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Opiecook's wording makes it sound like the ".dmg" was actually dragged to the Applications folder. Note: If one drags a ".dmg" into the Applications folder, it moves in BUT if one drags the ".dmg" out of the Applications folder, one gets an alias produced. I'm pretty certain that the only way to remove a ".dmg" from the Applications folder is to send it to Trash.

Opiecook: Is that what you did? If so, you need to double-click the ".dmg" and, in the resulting dialog box, drag the Snagit icon to the Applications icon -- both within the dialog box.