Installed snagit 2019 and in library it only shows photos fros June 2018. How would I recover photos from previous months and year?

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Bruce Phillips

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Posted 4 days ago

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Luke Griffioen, Employee

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Hi,

Are you on mac or windows?
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BnpSr Phillips

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windows (win 10)
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davidlambert

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My only suggestion would be that in the left pane of the library view only the year '2018' is selected. Look to the top of the pane and select 'Images' from the list. 
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BnpSr Phillips

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the only year in program is 2018.    Note I did change computers this past year.   Still have my old desktop.    Will look there for older than 2018 photos.     Could you advise what file extension to look for (ie only for .snag or others)  and where/how would I donload to my current 2019 snagit..  thank you for your time
-bruce
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davidlambert

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You can look for *.jpg and *.png for example. There are others. For example, if you open an image and save it as a *.pdf there is no preview image in the library but double-clicking the icon for the file will open it with your default *.pdf program.

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BnpSr Phillips

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thank you...  will try...  One more question..   what file location on my laptop should I store theses photos.  IN  
thanks
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davidlambert

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You can 'Save as...' anywhere and SnagIt will remember where they are. However, if you move a file from a location using Windows Explorer, SnagIt will show a broken link in the library. If you don't do a 'Save as...' the images are stored in your personal AppData folder. Look for 'C:\Users\yourname\AppData\Local\TechSmith\Snagit\DataStore.' Images stored here have the *.snag extension.
(Edited)
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BnpSr Phillips

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thank you for your assistance..
regards
bnpsr